ECOHDS Chartered Surveyors

Khalil was excellent. He was very helpful, professional and efficient. As well as conducting the survey and drafting the report when we needed it, he was also available to talk things through on the phone, which was very reassuring. We would recommend him highly, and without any reservation. Thanks again!

Khalil was brilliant. Very professional and gave us excellent feedback about the property. Also helped us renegotiate the property value with the seller.

Very quick on responding to e mails ,Quick on doing the survey, good price, would recommend.

I am very impressed with the quick response and professionalism from Mr Rahman. I have recommended him to my friends and family and would like to recommend him to you.

Khalil was able to conduct the survey earlier than other local surveyors and he turned around the report in a timely manner. He was easily contactable throughout the process by phone or email. Many thanks

Khalil was extremely helpful. He went more out his way with answering calls and messages whenever required. Definately would recommend others to use Khalil you will get what you paid for.

Very friendly and professional advisors we throughout. Request was accommodated with prompt response.

Went the extra mile to get it done in a tight timeframe

I would certainly not recommend using this provider for your survey. I have ordered a homebuyers report for a property that I am buying. The surveyor Mr Khalil Rahman, who I believe is also a president of the Ecohds initially came across very friendly and accommodating. However, when I read the report draft he sent me I was unpleasantly surprised. The report of 33 pages contained about 80% unspecific template information, which can be applied to most properties. And the 20% which was meant to be about the flat that I am buying was in a few places actually describing some other property. My feedback to him was: The report does not mention significant defects of the property (such as damp patch with plasterboard sagging, and nearby train line with associated noise). The evaluation of the state of some parts of the property does not reflect the reality (bathroom is ranked as urgently needing repair and mouldy (3) while the kitchen is ranked as not urgent (2), while in reality it is the opposite, and there is no mould in the bathroom at all). Some parts of the report seem to describe objects and elements which do not exist in the property. F3: “...partition walls upstairs...” there is no upstairs, it is a top floor flat. F3: “...furniture... restricted our ability to test all areas” there is no furniture in the flat, it is empty. F7: “...The staircase is of conventional timber construction and easy to ascend and descend and no significant defects were evident apart from the dampness, although visibility was limited within the under stairs cupboard due to boarding and stored items” again there is no staircase, underscore cupboard or any stored items. This suggests he was likely hashing up my flat’s report from some other property’s report and did a bad job of it. Needless to say this sort of quality of work did not fill me with confidence that he paid enough attention to the flat that I am buying to spot any potential issues with it, which was the reason I ordered the report. I requested a full refund of £330, and after almost a month of chasing, the surveyor said that as “a gesture of good will” he can offer me £130. He also claimed that he went “above and beyond” to satisfy my additional requests (which by the way I made none). This made me think that maybe he just confused me with someone else and my property has fused in his mind with someone else’s. I think anyone can make a mistake, however the way mistakes are handled speaks volumes about professionalism and the frequency of them happening. The surveyor’s reluctance to own-up to any responsibility about the mistakes he made, not providing complaints handling procedure, and evading direct communication with me suggests it is not a one-off situation, and he is just hoping to get away with it. Updated 02/01/2020: Four months after the initial complaint the full refund was received using facilitation of an adjudication service

The service provided was slow and the firm many times was unresponsive which is quite worrying once you send your money. I understand if some emergencies happen but the Client must be informed about it - which wasn't my case. I chose this firm due to good rating which was a surprise to me due to extremely long experience. People working there are really nice and polite but they need to learn how to treat their customers till the end.