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Reallymoving.com Complaints Procedure

If you have a complaint about reallymoving.com where you have suffered - or may suffer - financial loss, anguish or inconvenience, please contact us by writing or by calling. 

Email: [email protected] 

Write: Chief Executive Officer, reallymoving.com Ltd, Eclipse Court, 14b Chequer Street, St Albans AL1 3YD

Call:  01727 238010

We aim to resolve any complaint you have about the service we have given you as quickly as possible. 

If you have made the complaint over the phone or in a meeting, we will set out our understanding of the situation to ensure we have fully understood your situation.  Our assessment of the complaint will be based upon a reasonable and adequate examination of the evidence. We will contact you in writing to explain our findings.  If your complaint is endorsed will promptly offer remedial action or redress. 

Once we have received your complaint will write to you within 7 days to explain how your complaint will be investigated.  The investigation should be not more than 28 days after we receive your complaint.

If you are dissatisfied with any aspect of our handling of your complaint, you will be given the opportunity to request a review by an alternative senior manager within our company. You will be told about the conclusion of this review within 28 days of the second review. The process for this request will be set out within your full response to your complaint.