UK Property Lawyers Limited

So if you buy a house during a global pandemic and a property boom, you need to be realistic about the services provided. However, they were terrible at communicating both with me as their client and with the buyer and seller’s solicitors. The transaction was pretty simple: sell to first time buyers and buy from probate. The process took months, when it should have taken weeks. In the end I took the decision to pass my enquiries via the vendors estate agent, because I knew if I asked them it would simply delay things even further. This was a risk and there are certainly queries that weren’t properly addressed - way-leaves, for example, I had to investigate myself. It was hard to get hold of the conveyancer; I don’t remember actually speaking to her. The team in the office were friendly and seemed very nice. However, calling the office for a simple update usually meant 20 minutes on hold and then I usually only got vague commitments of actions and timelines. The price was good, but I would have paid more for a better service. It struck me they were simply overwhelmed with the number of transactions. They should have charged more and committed to offer a better service to fewer clients. Whether you can find anyone better, I don’t know, but despite the team being friendly, my overall experience was not positive and I would not use their services again.