4.3 out of 5.0 based on 17 reviews
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UK Property Lawyers Limited
Average service quality
Average value for money
Service quality
Value for money
Scott on 23 Sep 2019
They say buying a house is one of the most stressful things you can do in your life, and with this firm as your conveyancer I can easily believe it. Getting a response to any query by email or phone was like getting blood from a stone, and when the responses came they were usually perfunctory. No stage of the process was completed without us having to chase them up repeatedly, and pray that your purchase doesn't involve anything but the most straightforward elements. Trying to find out information about our leasehold, or organising a deed of trust seemed to be complications well beyond what this firm were equipped to deal with.
Thank you for your feedback. We are sorry to hear that you felt our service was not sufficient, we are disappointed that you didn't raise this during the transaction of which we could have rectified any grievances you had. In relation to your comment about the complications because the property was leasehold, it was difficult for us to gain the information you required from the landlord in a timely manner. These matters are of course are out of our control and we cannot compel a third party to engage with us. If you wish to discuss this further then please contact myself or any of my team
Anonymous on 19 Feb 2019
Really excellent service. The customer support was second to none.
vas on 15 Jan 2019
good service. Deanna was very helpful
CheltenhamLady on 6 Dec 2018
Excellent service all round
Salim on 12 Oct 2018
Good professional people and helpful.
1stTimeBuyer2018 on 10 Aug 2018
- Had issues due to them not being on the Approved Panel list for our mortgage company. - Felt we had to contact them in order to receive updates/push things along
We apologise that we were not on your chosen mortgage lender’s panels but would point out that your lender was not one of the mainstream lenders. We are of course on all of the mainstream lender panels and we did apply to be appointed to your lender’s panels but we did not meet their criteria. Often lenders will not tell you what their criteria is. However, we instructed another firm to act for your lender at no extra cost and trust that you were satisfied with this outcome.
David on 8 Jun 2017
Really good service. Luke kept me informed of progress even calling me whilst on my holiday.
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