4.7 out of 5.0 based on 82 reviews
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Average service quality
Average value for money
Value for money
Sb on 24 Feb 2019
A very good price and having a customer care contact was a nice touch.
Unfortunately we did encounter some issues in the process. They were not very responsive to emails and we always needed to chase up on the phone.
During one phone call I asked if searches had been ordered and my solicitor did not know but on checking my file, realised they hadn't so I wonder how much longer I would have waited had I not asked.
We received the property report 4 days before exchange and it contained and incorrect paragraph about an access way. When we called about this our solicitor was on holiday and her team could not advise. Eventually I was told the paragraph was added in error.
The report also did not include answers to questions we had asked.
I contacted the customer care manager to express my concerns and did not get a response, although my solicitor's manager did become noticeably more responsive at this point.
Overall they did the work for a very good price and got us over the line but it did feel we did have to intervene too often.
We are pleased you were happy with the competitive fees we charged you for your conveyancing. We are sorry communications did not always meet your expectations. After you contacted our client care team we investigated and revised our quality control measures. We are always looking for ways to further improve the service we offer to our clients and appreciate your feedback.
Dhruv on 7 Dec 2018
Professional firm. 100% recommanded
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