1. Home
  2. About Us
  3. How we collect feedback on reallymoving

How we collect feedback on reallymoving

Reviews are one of the best ways to decide on which surveyor, conveyancing solicitor or removals team to choose. We host thousands of reviews on our site from people who used our partners, to help you make the right choice for you.

How we collect feedback on reallymoving

About partner feedback

Whenever you request a quote from reallymoving, we send you a feedback email after the date you selected for the service. You will be asked to rate the service provided by your chosen service provider and you have the opportunity to add extra comments. We are also interested in hearing if you didn’t use any of our partners and why that might be.

If you submit negative feedback your comments are sent over to the 
partner firm involved and they have 2 weeks to provide us with a response as to why their service was not up to their usual standard. 

Our reviews are only from people that have used one of our service providers. If we believe that a review may not be genuine we may ask for evidence e.g. client care letter, invoice etc. 

How do I leave a review?

You will be sent an email from us which lists the firms we recommended. Just select the firm you wish to review from the drop down menu in the email. Each email contains a unique code so that only genuine reallymoving users can leave a review.

If you do not receive your email, please ask the company you used to send you a feedback link via our system, or contact us directly on [email protected] with the email address you used when you registered.

You will be given two options for star ratings, one based on Service Quality, and one based on Value for Money. The options for these ratings are:

5 stars = Excellent

4 stars = Good

3 stars = Average

2 stars = Poor

1 star =  Unacceptable

We review every single piece of feedback we receive.

The firms on our panel pay us for leads, but there is no connection between what they pay us per lead and the number or the rating of reviews.

Excellent feedback makes us all happy and is forwarded to the partner. We investigate any feedback where a customer has suggested they were not happy with the service they received from a reallymoving partner. Each user has the opportunity to make their comments to us anonymously, which we respect.

If a partner receives unacceptable feedback that cannot be explained, they are removed from our system.

When will I receive my feedback request email?

The exact day you will receive your feedback request email will depend on which service you received quotes for. The timescales we use for sending our automated feedback request are as follows:


9 weeks after you received your quotes


3 weeks after you received your quotes


2 weeks after the estimated move date you entered


2 weeks after the estimated move date you entered


2 weeks after you received your quote

Home Reports    

2 weeks after the survey date you entered

Not received your email?

Please check your spam/junk folder first. If you still cannot locate the email, just contact [email protected] and we will re-send the link. You will need to let us have the email address you used when you registered, or the unique ID number on the quotes we generated.

Our Removals Ombudsman

If you registered for quotes with reallymoving and would like to make a complaint about the removal company that you used, we can help. Reallymoving has teamed up with The Dispute Resolution Ombudsman to offer a free dispute resolution service for our customers. You can find further details about our Removals Complaints Procedure here.

Please note: we can only publish feedback from customers who have found the company through reallymoving.com. This is why we use the feedback emails to invite you to review.

If you have used a partner and wish to review them, but did not use reallymoving, we cannot publish your feedback.

Last reviewed January 2019

Comments (8)

  • Claire Marriott

    posted on 16 Nov 2012

    Hi there, I don't think I received a feedback email but I want to say that Andrew Alvis of Great Western Surveys in Wiltshire provided us with a first-class service. Andrew was friendly, responsive and easy to contact. His survey was timely, thorough, easy to understand and massively helpful. Andrew really knows the local housing stock and is therefore able to give practical advice on its care and maintenance. Worth every single penny and highly recommended!


    posted on 6 Dec 2012

    Mike Harper and his team were brilliant, the entire contents of our house were emptied and loaded onto the lorry within 2 hours! By the time we got to our new house they had already unloaded most of the lorry. Very hard working and efficient and worth every penny. Wouldn't hesitate in recommending to others.

    Sarah Goldsmith

    posted on 14 Jan 2013

    Re: Lincs Removals A fantastic service. The guys doing the removals were friendly, polite and willing to help. I couldn't have asked for a better service. I highly recommend this firm. Removal was speedy and with minimum fuss and bother

    Mr. & Mrs. Tremain

    posted on 21 Jan 2013

    We would be very pleased to recommend Mr. Peter Sheppard Chartered Surveyor who carried out a building survey on our behalf. The service was prompt and efficient, providing us with a very detailed helpful report on the property - excellent value

    Tracey Mcguirk

    posted on 7 Aug 2014

    I thought this was very useful and has helped me no end. I liked the downloadable list and it help me to be calm about the more. Will definitely recommend to friends.

    Rita Kort

    posted on 16 Oct 2014

    Excellent website, very helpful, clear, offer of help also useful. I was only overwhelmed by the number of quotes received, too many and how do you choose? Also the quotes varied enormously. The one I choose was excellent though, he even delivered 2 sofas 2 days later for free as he was aware I may need some.


    posted on 9 Sep 2015

    Is there any way a company offering conveyancing know that the business is coming from reallymoving.com? We went with a company with excellent ratings on this site but very opposite/bad ratings on other sites. I believe that they are prioritsing the business from reallymoving customers which is skewing my trust in your reviews.

    Reallymoving response

    Thank you for your comment.
    If you registered on reallymoving.com, the firm would know that you have arrived via reallymoving.com. However, if you looked at the listings online, there’s no way that they would be aware of this unless you told them.
    If you did register with reallymoving.com, please let us have the email address you used and we will send you a feedback link so you can make your comments public. This is automated, but we can force a feedback email through to you.  To ensure its propriety, we only accept reviews from genuine users. 


    posted on 3 Mar 2019

    I high recommend reallymoving for any one on the market to buy/sell a property. Found it very useful link for every thing that you may need and help you get organized and deal with what to come in advance.

Your comment

Ready to get quotes?

We've already helped over 2,632,820 movers

11,125 user reviews

Fantastic step by step information sent by email and made me really know what to expect at each stage as I have never moved before

Sultana on 31/01/2020

As featured in