All Moves UK Ltd

This customer did not have a visit all we had was an inventory which this is the copy below and really moving have same inventory, any one of our small wagons would fit this in comfortable, 1x Settee Large,1x Settee,Medium,1x Armchair, medium,1x Welsh Dresser,2x Bookcase Large 1x Single wardrobe,1x Chest of Drawers, Large 1x Kingsize bed,1x Single bed,4x Bedside Table 2x Fridge Freezer,1x Washing Machine, 1x Microwave,1x Lawn Mower We only offer hourly rate without a visit, she only wanted us there for 4 hours and did not want to pay any extra, the goods to be move was a full house move not just items on inventory and we had to dismantle all beds and bookcases so we could move them as could not move complete and was told this would be done ready, when the team arrived she had double the amount of goods, this is a complete unfair review as it was the customer that completely miss informed us of goods to be moved but expected us to do it for no more cost, the other van that arrived would of took at least three trips to finish the job, and our men moved everything on inventory and dismantled in the four hours but were unable to re-resemble as they were out of time

To start, Mr Sherwood was not happy about paying a fixed rate to start with as he wanted us to do the move without vat which we would not agree to as it is illegal with us being a vat registered company. We were told that there was three items that were personal to them which were two sofas and one picture which the men took extra care with knowing this. We never ever move sofas without the specialized covers and have moved over 2000 customers in the last twelve months, it is impossible to have caused the damage shown in the photographs, these three items were checked and shown to the customer by Neil before he left the property. The sofas were left in one position in the room as the customer said they were going to be moved around due to having carpets and flooring fitted, the floor men were actually there on the move day and the carpet fitters said they were doing all the rooms that day. We had to pack and stack the boxes in the rooms requested as they wanted them put in the rooms that had had the floors done so that they were not in the way whilst the rest were being done. The customer rang and asked for £100 to call it quits, as a company we should not have agreed to this but being busy we did it as a goodwill gesture but will not being doing it again. As far as we are concerned they just wanted some money back for their move. This company has moved over 2000 customers in the last twelve months, people are quick to to give negative reviews but not so quick to leave good reviews.

This was four items from a full four bed house that was put into and then taken out of storage. Two items were dismissed when visited to look at damage, there was a scratch on fridge but already dented. As the items were only limited liability insurance the maximum they would get was £100. In good faith we gave them £300, which was paid out within three days of the move and we had an email agreeing that they were happy - which anyone can view. We went beyond what they were entitled to as good will, and was told he was claiming of contents that he damaged the item. Don't see how we tried to deny when we paid out that quick and more than the claim.

The customer has just returned boxes today and said what a fantastic move he had, all items on inventory were moved. Due to late notice we could only send what we had left in our fleet, all that was left at the old house was large garden pots that were not empty so unable to move. We don't understand the long break - nothing has been said, the move went well and no damage and again he said very he was very happy with the service.

This move had to be started late due to road restrictions and really bad access. On her booking confirmation, she was advised that plant pots must be emptied before move date. The customer must have read the confirmation as she converted her deposit to protection waiver, which is on the same confirmation email. However, the pots were not empty so they had to go back as unable to stack. We should have charged for this but we didn't. When payment was taken we always ask if everything was OK, and our team will not leave until we give them the all clear. The customer has our terms and we have had no complaints direct to us which seems weird; if we had damaged goods she should have told us, surely. I am sorry she feels this way but if things are done as requested then a second journey for plant pots would not have happened and the move would have been done in time as advised.