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Customer ratings

4.6 out of 5.0 based on 42 reviews

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Top Removals

Top Removals has years of experience providing great removals services within the Greater London area, the UK and most of the EU countries.

We are very proud of the repeat business from customers who continue to place their confidence in us and our reputation is important to us. We have achieved our reputation through the dependability, attention to detail, courtesy and promptness we show our customers. This, combined with our competitive prices and experienced and hardworking moving professionals, guarantees to leave you delighted with the results of our removals service.

We offer nationwide removals coverage 7 days a week. Our Top Removals office is fully staffed between 9am and 6pm Monday to Saturday and our emails are monitored 24 hours a day. Our mission is to provide our customers with the best removal service possible. We’re fully committed to cater to every need, providing a cost-effective, personal service at the highest quality.

Our fleet of specialist removal vehicles are equipped for all sizes of house moves, from single items with our man and van service to a complete 5 bedroom house relocation. There’s no job too big or too small for us. All of our removals are fully insured.

House Removals

We understand the stress associated with moving house in London and at Top Removals we provide a specialist move to relieve that stress. You will have a personal removals assistant overseeing each stage and we can arrange for a pre-move visit to assess your belongings to ensure the move day runs smoothly.

Our uniformed staff are friendly, professional and trustworthy and they’re ready to support you throughout the process to ensure your house move proceeds with ease and speed.

Man and Van

For an efficient service for small or single item moves inside and around London we also provide a man and van hire. Our wide, longstanding knowledge of the area will ensure you have a hassle free move.

Packing Service

We offer a range of packing services to cater your move to your needs. We can provide a full packing service, where we send a team of expert packers prior to your move to pack all of your belongings. We also provide an unpacking service where, when we reach your new home, we unpack and unwrap your belongings and remove any rubbish. If you choose to do your own packing before we arrive we can supply you with packaging materials.

All of our packers are professionally trained and can dismantle and reassemble furniture.

Storage

We offer safe self-storage in our East London depot. The facility is guarded 24/7 by patrols and there is CCTV in operation. Insurance is available as well. All customers can benefit from the most competitive storage rates in East London.

Top Removals – the best movers London has to offer!

Customer Reviews

Top Removals

Average service quality  

Average value for money

4.6 out of 5.0 based on 42 reviews

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Removal were quick and professional. Disassembled and reassembled my bed very easily and without damage

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I was extremely impressed by the fast, efficient service from the two removal men. They were friendly and careful throughout despite having some large and heavy furniture to move around tight spaces and difficult staircases. I was very pleased with the service received and would use Top Removals again as my first choice for future moves in London.

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We got top removals in to move our boxes and breakdown and rebuild our furniture. Really pleased with the company. The email enquiries were dealt with quickly, accurately and helpfully. The movers were about 10mins late but called to let us know. They were really quick and efficient. There was an incident with a neighbour of ours (no fault at all of the movers) and they dealt with it really professionally and courteously. And finally really good value for money.

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Both guys were very quick and helpful. They've also been very friendly, I would definitely chose this company again!

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No further comments

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Good service. They were very helpful. The men were willing to help the extra mile.

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Emil came round to our 2 bed/2 bath flat to do an estimate, which came in at 1180 cubic feet, comparable to other quotes we had received. We asked for the full pack, removal and unpack to specified locations service, which we paid extra for. The quote was competitive and we were happy to go with Top Removals out of the five quotes we received. Emil was friendly and nice to deal with both in person and on email. However, on packing day the Top Removals staff arrived 1.5 hrs late, and put in a full 8 hours of packing. This was fine and no problem with us, but the estimate for boxes was very inadequate. We were told that we would need at least 30 more boxes at a pack rate of £5-6 per box, this did not include the unpack price per box. Therefore the quote was wrong and extra cost was sprung on us at the last minute. On moving day, Top Removals had said they would be out of the flat by 1pm. At 5pm they were still there, packing some items left and moving. They again, had underestimated the amount of time needed. They brought in an extra man (at no cost to us) as well to help out. They arrived at our new address around 6pm, and proceeded to start to unpack. Although we had paid extra to unpack to specified locations, this was farcical as what happened was an unpack to any cupboard that could be found. We told them to leave the boxes of books, dvds and cds for us to unpack as that would have taken them even longer. As it was, they were unpacking until 11pm, but messily, so much so that now we have to take everything out of the wardrobes and cupboards where they put things and start from scratch. So it was not worth paying the extra for unpacking to specified location, if you are going to use them, just pay for unpack to flat surface and do the rest yourself.

On packing day the delay was due to a queue at the depot of our packing materials supplier in the morning and beyond our control. The client had been notified and the delay was only 45 min, with some 15-20 min wasted while suitable parking was being found in the area to leave our vehicle as no parking arrangements were made. Due to personal request from the client we accepted the booking with last moment notice preventing the opportunity for us to suspend a parking bay with the local authorities. This led to us parking quite far from the entrance. That and the fact that there were two long corridors, a slow lift and a few fire doors to go through meant that this was a move that took some time to be completed. On the moving day an extra man was arranged to help our other team members to finish quicker and cost for that was met by us as a supplier, despite the difficult access to the property. All furniture was handled with great care and properly wrapped and packed, which also takes time. There were extra 25-30 boxes packed on the moving day as per client request. Items which could have been packed on the day before the move, but were not because the client needed them on that day. Unfortunately full unpacking means that a client has to co-ordinate the unpacking process and show where each and every item is to be placed as our men are not familiar with the property and client's requirements in advance. Having a few men unpacking who had to be co-ordinated led to the decision that the unpacking should be left for the customer to arrange at a convenient time. Despite the difficult access and resources needed, we managed to complete the move within the two day period given by client and with great care. All challenges were met and dealt with immediately and everything was communicated to the client. Moving is a stressful process and a sometimes a long one, however we stay for as long as necessary and always finish the job with great care to the clients.

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Would definitely recommend this company - they were on time, fast, didn't break anything and unlike most companies, when the removal went 10 minutes into another hour and I was fully expecting to be charged another full hour, the chap tried to work out how much the extra 10 minutes would cost! Needless to say I just gave him the full hours cost as a tip!

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The movers were 4 hours late. They did call in the beginning to say they were running 1 hour behind, but then I had to wait at my old flat for an additional 3 hours which delayed the cleaners as well as my previous landlord whom was waiting to collect the keys. Inconvenienced everyone. Our move coordinator made no apologies, nor did she attempt to offer a discount. Her claim is that the delay was beyond their control. That said, how is one to prove it's not beyond their control. Clearly a loop hole in their terms. I would NEVER recommend them. The movers themselves were quite nice, but clearly overworked.

Unfortunately on the day there was a delay on the job prior to the customer's job. Since the customer booked 2hrs man and van service starting at 2pm, we cannot hold a two-man crew at the customer's disposal for the full day and assigned our team a similar sized job in the morning. Our other customer from the morning had problems accessing the flat and we had our vehicle full with personal effects which could not be left outside. That caused the delay. We gave this customer regular updates on the day as the vehicle was tracked. We offered an apology and completed the move within the 2hrs slot booked without causing further problems. All our movers are very nice and professional and not overworked. It was a one-off delay which doesn't happen very often and was beyond our control as we were not aware of the problems the other customer was having. This customer benefited from the cheapest price and had his house move done for £120. Regarding the claims that no apologies were offered, I am quoting our move coordinator’s email from that day: "I am very sorry to hear that you were inconvenienced by the delay in the team’s arrival. Please accept my apologies for this" and then again at the end of the email: "Once again, many apologies for the wait" Our terms and conditions are written by the trade association we are members of and approved by the Removal Ombudsman and the insurers.

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The three men worked very hard all day. They provided additional boxes where needed. I'd recommend this company.