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Customer ratings

4.7 out of 5.0 based on 73 reviews

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Matthews & Co

Matthews & Co is a well-established surveying company that specialise in providing residential surveys to home buyers. All of the surveyors at Matthews & Co have many years’ experience in this type of work and can offer you a professional and highly skilful service.

We are an independent company that established in 1979. We take pride in our reputation for providing our clients with high quality reports and greatly detailed surveys.

Since 1979 we have progressed with the time, evolving to be able to continuously meet the changing needs of our clients by providing the most recent services. We use modern technology and methods to ensure we are up to date with the latest industry developments.

We provide a range of residential services, including the three standard house survey types:

  • Valuations
  • Homebuyers Reports
  • Building Surveys

For a Listed Building Survey please contact us for fees.

We can also provide a service for Leasehold Enfranchisement and Party Wall and Boundary Disputes.

Teamwork and exceptional customer service are pivotal parts of our business approach. We ensure that we create a close, lasting relationship with our clients – getting to know their requirements and situation. This allows us to offer an appropriate solution to their individual needs by providing a house survey that is tailored to the specific requests our clients have.

We are quick to respond to queries and questions and the clear, detailed report will be produced and sent promptly. If required, we can also talk through the report with the client. We ensure that clients are kept well-informed throughout the process with regular contact.

We do all we can to make sure each of our clients are satisfied with the service we provide.

We offer a service that is professional, helpful and efficient, conducting all business in a pleasant manner. For these reasons, and the excellent value for money we provide, we are recommended by our clients to friends and family.

We operate from our office in Chelmsford and provide a residential surveying service in the postcode areas of:

  • Chelmsford
  • Colchester
  • Southend on Sea
  • Romford
  • Ilford
  • Cambridge

We have an excellent knowledge of these areas, so during your house survey in London or Essex we will be able to utilise our local experience to provide a service that is meticulous in detail and thoroughly considered.

All of our surveyors are members of the Royal Institution of Chartered Surveyors.

Matthews & Co - Providing House Surveys covering Chelmsford

Customer Reviews

Matthews & Co

Average service quality  

Average value for money

4.7 out of 5.0 based on 73 reviews

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Quality of information in the report was good as I was happy with the service.

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Despite good communication and quick organisation of the survey, the survey itself was inaccurate and contained a couple of crucial mistakes. Once we noticed these mistakes and alerted the surveyor to them, the survey was changed and updated to show the new information but it included the phrase 'on buyers advice' next to it. We were not impressed as it is the surveyors job to find this information and verify it independently, and the false information could have caused us to change our mind on the purchase. In the end they apologised and refunded us 10% of the fee.

We are both disappointed and surprised by your review. You received your report on time and you have confirmed that you are happy with the report and our communication. We advised you correctly that the property is unaffected by Radon; however one of the standard paragraphs referred to the old name of the Radon Gas advisors. Bearing in mind the fact that the property is not affected by Radon we are surprised that you consider this a crucial error. Secondly, we correctly advised you that the property has no gas connection. The seller incorrectly advised that gas is not available in the street. Undertaking local searches does not form part of our survey. We pride ourselves on our service and feel we have resolved your concerns in a professional manner.

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No further comments

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Have used them twice and have been spot on

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Very efficient and helpful. A pleasure to deal with.

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Efficient service, contacted me direct after quote on Really Moving

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Very efficient and thorough survey completed. Dealing with Matthews was probably the easiest part of this process for us. Would definitely recommend them.

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Good communication, reasonably priced, good service provided in given time scales