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Customer ratings

4.7 out of 5.0 based on 84 reviews

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Matthews & Co

Matthews & Co is a well-established surveying company that specialise in providing residential surveys to home buyers. All of the surveyors at Matthews & Co have many years’ experience in this type of work and can offer you a professional and highly skilful service.

We are an independent company that established in 1979. We take pride in our reputation for providing our clients with high quality reports and greatly detailed surveys.

Since 1979 we have progressed with the time, evolving to be able to continuously meet the changing needs of our clients by providing the most recent services. We use modern technology and methods to ensure we are up to date with the latest industry developments.

We provide a range of residential services, including the three standard house survey types:

  • Valuations
  • Homebuyers Reports
  • Building Surveys

For a Listed Building Survey please contact us for fees.

We can also provide a service for Leasehold Enfranchisement and Party Wall and Boundary Disputes.

Teamwork and exceptional customer service are pivotal parts of our business approach. We ensure that we create a close, lasting relationship with our clients – getting to know their requirements and situation. This allows us to offer an appropriate solution to their individual needs by providing a house survey that is tailored to the specific requests our clients have.

We are quick to respond to queries and questions and the clear, detailed report will be produced and sent promptly. If required, we can also talk through the report with the client. We ensure that clients are kept well-informed throughout the process with regular contact.

We do all we can to make sure each of our clients are satisfied with the service we provide.

We offer a service that is professional, helpful and efficient, conducting all business in a pleasant manner. For these reasons, and the excellent value for money we provide, we are recommended by our clients to friends and family.

We operate from our office in Chelmsford and provide a residential surveying service in the postcode areas of:

  • Chelmsford
  • Colchester
  • Southend on Sea
  • Romford
  • Ilford
  • Cambridge

We have an excellent knowledge of these areas, so during your house survey in London or Essex we will be able to utilise our local experience to provide a service that is meticulous in detail and thoroughly considered.

All of our surveyors are members of the Royal Institution of Chartered Surveyors.

Matthews & Co - Providing House Surveys covering Chelmsford

Customer Reviews

Matthews & Co

Average service quality  

Average value for money

4.7 out of 5.0 based on 84 reviews

Service quality

Value for money

on

I'm not sure if this is the industry trend but this is the second survey I have had done with two different firms and they were both similar in terms of their service. As soon as they have your money, attitude changes. The report was fine, lots of non-committal language like "generally", "reasonable", "seem to...", "appears" etc. I would have expected a confirmation call that the survey went ahead (i had to ask via Email). I also would've expected a call from the surveyor that day to give me a high-level idea before the report is issued. 5 working days meant a week (including weekend) with no contact, no idea whether the house was falling apart or whether will be safe to proceed. Report was then EMailed to us: "Please find attached... Many thanks for using Matthews & Co." That does not really make me feel like they are happy for me to contact them or get back in touch. No follow-up, no call with anyone to talk through any points or to make sure we were happy with it and understood everything. Maybe I just expect a high level of service but these seemed like basic things to me.

We pride ourselves on our service and our feedback to date attests to that. We do not accept that once money was paid our attitude changed. We advised you of the date of the survey when we forwarded our confirmation of instructions, our response times to all of your emails ranged between 2 minutes to 3.5 hours and our report was provided within the agreed 5 working days. Once a survey is booked we only contact our clients if there is a change we need to inform them about or if we are specifically asked to do so. Our staff are happy to discuss any issues or queries clients may have and in light of your comments we have amended our accompanying email for the report to ensure that this aspect of our service is clear to all clients in future.

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Very professional and would have no hesitation in using again.

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Resonable price and survey was provided within 5 working days. I was able to speak with the surveyor as well to clarify what some parts of the report meant and got an honest answer.

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Excellent service. The report was available on 5th working day as promised.

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No further comments

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They were good - much cheaper than the other companies by about £300 for some. Got the report by the 5th day (just) and didn't have to wait for a month to book it in.

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Survey arranged within 5 working days, report sent after 5 working days. Quick response to emails and report easy to understand.

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Excellent report, and managed to get a valuation to us well before report was due.

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Professional and very quick to respond to queries, if buying again will use again.

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I am thrilled with service provided by Matthews and the survey carried out my Mr. Penton. I would highly recommend them. They assist us with a very tight deadline when no other company would. Many thanks