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  • James Ross & Co Limited
  • Founded: 1988
  • Joined reallymoving.com: 2014

Customer ratings

4.8 out of 5.0 based on 30 reviews

  1. 28
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James Ross & Co Limited

James Ross & Co Ltd is a firm of Chartered Surveyors offering HomeBuyer Reports and Building Surveys across the Reading and Oxford areas.

We are an efficient, cost-effective company, providing assistance and impartial advice during your property purchase.

Stephen Howes is the main chartered building surveyor of James Ross & Co Ltd.

  • Stephen has a degree in building surveying and over 30 years’ experience undertaking RICS HomeBuyer Reports and Building Surveys.

  • For many years he worked in London refurbishing period and modern properties, gaining an in-depth knowledge of building defects and their significance.

  • He was one of the first chartered building surveyors in the UK to obtain a postgraduate qualification in building conservation from Reading University.

So with James Ross & Co Ltd, you are guaranteed a professional service based on experience, skill and knowledge, whatever type of property you are purchasing.

Our customers are always impressed by our professionalism. We will arrange your survey promptly, ensuring we understand what you require from us. We are communicative, making sure you are kept updated and responded to quickly, and will supply you with a high quality survey report.

Whatever type of property you are buying, and wherever you are in Oxford or Reading, James Ross & Co Ltd will help you through all stages of your purchase.

Please contact us today to discuss your requirements; we are available to offer advice on what type of survey would most suit your property.

James Ross & Co Ltd – providing house surveys in Oxford

Customer Reviews

James Ross & Co Limited

Average service quality  

Average value for money

4.8 out of 5.0 based on 30 reviews

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Very quick response to emails. The survey was booked in within a week of requesting it and communication was good. The survey was comprehensive and we would definitely use this company again.

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Wonderful service, really excellent report easy to read and very thorough. Absolutely worth every single penny. I can't recommend enough

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Stephen gave the dates within a week, Did the survey on time. I was told i would get Survey report in 2 days but only got report after 5 days. Response to email was quicker before i paid money , after i made the payment response was not as quick. Overall satisfied but there is room for improvement in communication speed, survey itself.

The rating and comments by the client are unfair, particularly in light of the extra effort that we went to for him. Firstly, he initially asked for a reduction in the level of our fee which is never a helpful beginning. Secondly, we said we could do the survey on 10 March and he said that it was urgent so we actually moved our diary around in order that we could carry out the survey on 6 March. He then asked if he could accompany us during the survey which is not appropriate but we agreed to meet him at the end of the survey and I then gave him a 20 minute tour of the property pointing out the issues that we had found. He therefore received an in-depth report five minutes after we completed the survey not five days. We aim to try and issue the survey in two days but sometimes that is not possible and we never give a firm assurance of such a timescale. In this case, having met him on site so that he was fully aware of the content of our survey, several other clients who have not had the benefit of such a site meeting were prioritised that week in the issuing of survey reports. On a number of fronts, we went the extra mile for the client and it is deeply disappointing to receive his comments, particularly, as we have never had a rating of 3 in two years. To suggest that our speed of response, when we answered his numerous emails promptly on each occasion, slowed down once we had received payment, is actually rather offensive.

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I'm really pleased and reassured with the report. The report is very comprehensive, highlighting the key issues to raise with the seller and think about for the future. I would recommend Stephen to anyone who needs a building survey.

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Very professional, responsive and knowledgeable. Highly recommend.

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Very proffecional and quick service. Received building report withing two days. Stephen who we spoke to and who carried out the survey was very helpful and quickly answered all of our questions. Would deffinately recommend.

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Very good service

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Very quick and efficient.

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Very quick to respond, to carry out the survey itself and to send the report. Also responded quickly to queries raised by solicitor, which was very helpful.

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Fast, efficient, excellent service. Highly recommended. In hindsight, we wish we had used Stephen for our initial property valuation for the sale of our property, rather than just our Home Buyers Report on the purchase!