Kelly Associates

excellent

Thank you so much.

I wanted (1) a survey report from a chartered surveyor on the property; and (2) all my questions answered so I can understand what the surveyor found on the day of the inspection. This company was only able to deliver the survey report. I received the report one week after the survey, so that’s good. However, I was unable to get answers to all of my queries. I was promised before I made payment that all of my questions will be answered and the surveyor can clarify things on the phone with me. I was disappointed to find that the surveyor has no time for any of that. Autumn and Deborah were helpful and tried to answer some of my questions, but had to forward most queries to the surveyor. I waited 4 weeks after getting my report for a response to some of my queries. I sent a couple of emails to follow up on the outstanding queries but I never got a reply. I suspect this is because it was omitted during the survey (even though I requested for it to be included in the survey report), so I will never hear back from him. In short, if customers are happy with just a report and whatever comes as ‘standard’ with that (and do not require any more time from the surveyor for questions, clarification, etc.), you will get that from London & County surveyors Ltd.

Valuation arranged quickly and efficiently. Slightly disappointed with the length of time to receive the survey. It was done on Thursday and not received til the following Sunday. This was apparently due to IT issues.

Very good service

London and County were very responsive to emails.

What excellent service I had from Autumn and also very pleased with the quality of report for the surveyor I received and after service. We're hoping to make the move in the next few weeks!

Communication with Autumn was easy. The report was received on the 7th day. I do not think they do it any earlier.

London and County were great. They managed to fit in our South London homebuyer report at a busy time a little under 4 weeks from instruction, helping us to complete before the end of the stamp duty holiday. They were good value (they have a price match but it didn't turn out to be needed), even including photos as standard, and we were really happy with the thoroughness of the report, which will help guide maintenance and renovations for years to come.

Survey report seemed great and done in time. But aftercare was really bad. Wanted a chat with John after the report to clarify a few things (just to sense check what I'd understood from the report really) and was told he was too busy on jobs so could I email instead. I accepted this as they're a small company and probably very busy right now. But I've now been waiting 3 months for a follow up - I've chased twice, and was assured it would be looked at urgently but that was over a month ago.