4.1 out of 5.0 based on 225 reviews
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Muve Conveyancing
At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.
We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!
By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.
Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.
Muve
Average service quality
Average value for money
Service quality
Value for money
Totally recommended on 8 Aug 2021
Amazing company
Tappytaptap on 21 Jul 2021
MUVE is based in Richmond, London - using basic skilled staff. For the price you pay, don't expect them to be proactive to get the sale closed. The sales process was admin intensive for us - we were asked to complete an extremely lengthy questionnaire and essentially answer any queries from the buyer. I feel that MUVE could have done more to assist here. On the plus side, they were responsive and did chase up the buyers when we pushed them to.
Neo on 8 Jul 2021
On average it took x3 emails to get an amendment made. The MUVE portal doesn't work that well for uploading files so a lot is done via email. You get given a direct line to your 'dedicated account manager' but always go through to the main desk where you have to give ALL of your details and reason for calling, everytime...
Thank you very much for the 4* rating and the additional feedback that you have provided. We are constantly reviewing our technology and are one of the only law firms in the UK to have a dedicated in house IT team to be able to make these improvements. So we shall review your comments in detail and see what can be done to make this a 5* review for the future!
Mickyjo75 on 2 Jul 2021
Good communication
RF on 11 Jun 2021
- We have a very simple case; first time buyers for a chain-free property. - Very poor internal communication, no preparation was made when my conveyancer left the company and my case was not handed over in advance causing delays and missed exchange. - Would block phone number (Would try to call them to follow up on issues - tried different phones to call them and only answered phones that were not ours) - When exchange was missed and phone calls/emails were not being answered, had to get in contact with CEO - after which they were able to exchange immediately. - Portal is very clear and up to date at the start but quickly becomes redundant as it is not updated - I went with them because of a) the onboarding team was very excellent, great sales people, b) good trustpilot reviews at the time and reallymoving.com recommended, c) guaranteed completion before stamp duty holiday, and d) they were the only company i could find taking clients so close to the deadline last winter. - I imagine they took on too many clients over stamp duty holiday and got overwhelmed/did not have the staff to keep up with caseload. - Given our tight and desperate situation, I suppose we could not have gone with any other conveyancers BUT I was very disappointed with how unnecessarily stressful it was working with Muve. If the stamp duty holiday was not a thing then I probably would not recommend them - but hopefully in that case, they would be less overwhelmed and not mismanage your case.
We are disappointed to read your review and we apologise for the confusion in respect of the handover between our conveyancers, which resulted in 2 days delay to exchange. Ultimately completion occurred on 26th April as agreed by you and the vendor; a duration of 12 weeks from date of instruction. As you were aware at the time, we were in a position to complete by 30th March (before the original Muve conveyancer left, which would have meant no handover was necessary), but your vendor wanted a later completion, which was agreed by all parties. We do apologise for the inconvenience and have contacted you to discuss this further with you. Overall though, at a time of very high demand due to the SDLT holiday, 12 weeks was significantly quicker than the national average, and for well over 90% of transactions where we were pushing to beat the June deadline we did achieve that timeline, so we feel this demonstrates we did have sufficient staff for the volume of work we accepted. If you wish to discuss this further, please feel free to contact us.
Andrew Greenshoes on 2 Jun 2021
We haven't yet completed the sale or purchase, but so far I have been impressed by their communication and efficiency.
Disappointed buyer on 25 May 2021
Atrocious. They agreed to conduct the conveyancing once they had all the information about the residential property I was buying.. I submitted all the paperwork. Then almost a month into the process they called me to say they couldn’t handle the case. I will now likely miss the stamp duty deadline so they have cost me thousands..
Dear Adrienne, Thank you for your feedback which we have discussed with you. As explained, your comments in regards to both aspects of your complaint are misleading and we wish to confirm why that is so. Firstly, you instructed us on 26th March and then proceeded to have a discussion with the tax authorities. Following that, you shared the information with us and we confirmed that we could not act for you on 9th April (only 13 days later, not a month). Secondly, you will not miss the stamp duty deadline as the holiday does not apply to mixed use properties. We're sorry that you did not get the outcome you wished, but wish you all the best for the future Best regards, Muve
Dreamer on 14 May 2021
Handled the sale of my property smoothly and efficiently. All queries were answered promptly and I was kept up to date of the sale throughout the process.
IDV on 2 May 2021
Fantastic team, super quick
IDV on 1 May 2021
So far excellent service!
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