Customer ratings

4.1 out of 5.0 based on 225 reviews

  1. 134
  2. 53
  3. 10
  4. 9
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Muve

Muve Conveyancing

At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.

We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!

By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.

Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.

Customer Reviews

Muve

Average service quality  

Average value for money

4.1 out of 5.0 based on 225 reviews

Service quality

Value for money

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The early stages were extremely painful. A generic admin team dealt with early contact, losing our certified documents, not realising they had received our deposit fee. After complaining to the customer service manager,we werr assigned an actual person, who unfortunately wasn’t any better. After our searches came back we were finally passed to Adam, the conveyancer who was actually very quick, thorough and very accessible. Connect2Law ate let down by their admin and customer service teams and made the process even more successful for us.

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No further comments

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Great people to work with. Always available at the end of the phone for an update/prod. Steph was great at understanding our situation and pushed through our case as soon as was possible.

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Adam Shire was assigned as an conveyancing Solicitor by connect2law. I am very happy with his professionalism. He kept me informed on almost daily basis on the progress. He is a master of reading fine prints! I only wish connect2law would have assigned Adam Shire earlier to my case than waiting for all reports to arrive to them. I lost at least good 1 week because of this. Otherwise i am generally happy with the overall experience.

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Efficient friendly and professional from start to finish!

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They provided a good service for both the separate selling and purchase when I moved. Speedy and no hassle.

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Seems very professional

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They are very good at apologising but nothing changes. I instructed them beginning of November for a straight forward sale. It has been a collection of errors and appalling lack of communication. They appear to be short of staff (unless they give everyone annual leave all at the same time). I certainly would not use them again.

Dear Customer, As discussed, the initial delay was caused because we were awaiting a an important piece of documentation from you. The lawyers did chase you to provide this. We did lose some time on the management pack but we anticipate we will still get you to exchange in your desired timescale. This will represent a 10 weeks from receipt of the completed welcome pack, which is faster than industry standard for a leasehold transaction. Yours, Connect2Law

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Very late in appointment a dedicated person for my case.

Good to speak to you today and I'm pleased your case is progressing quickly and on track for your deadline. As discussed, it did take a couple of weeks for us to chase down all of the papers from the other parties, and only then could we introduce you to your dedicated conveyancer. With the focussed work we've done in the past two weeks we should have a speedy and successful conclusion to your purchase.

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Connect2Law have been helpful and informative throughout the process. They are thorough in their approach and keep communication accurate and timely.