Customer ratings

4.1 out of 5.0 based on 62 reviews

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Muve

Muve (formerly Connect2Law) has an experienced and friendly team of conveyancing lawyers, dedicated to swiftly completing your transaction. You can see the high level of service we provide by reviewing below the testimonials from past clients:

The most efficient conveyancing that I have ever had.- Mrs McDermid

Thank you for getting me through the last few months. Top conveyancing team! - Mrs Galsworthy

The conveyancing was performed excellently. I built an excellent rapport with the team - Mr Winder

Having used solicitors in the past for various things we were prepared for pitfalls. However your services made it simple and stress free. Would recommend! - Mr Robins

I would like to thank you for all your help and patient kindness in guiding us through this new and complicated experience - Mr Alexander

An excellent service - Mr Willis

Thank you for all your help-that was probably the most pain free sale I have ever experienced! - Marie Hayes

Connect2Law made this very stressful process as painless and manageable as is possible.  They did such a great job, being available for the occasional time when we had to speak. They made the process so much better than any other experience I’ve had with lawyers. I would without doubt recommend them to anyone looking for a great conveyancing lawyer.   I certainly aim to work with them again for my next purchase

- Mr S. P. Conveyancing Customer

I cannot praise highly enough the service we have received…. I found the service highly efficient and proactive; all transactions were carried out expediently and there was never a need to chase responses to queries. Having the ability to communicate by email was useful, as was the fact that our lawyer was always on hand to answer our calls - Mr Kennedy

 

 

Customer Reviews

Muve

Average service quality  

Average value for money

4.1 out of 5.0 based on 62 reviews

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I would recommend Laura Unite, who was excellent throughout.

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Sale of house: Initial contact was good,then there was a period where there was not much information. The case was handed over to another member of the team just before exchange and he was very pro-active. Purchase of house: Same member of the team who completed the sale is progressing this and he is again proving to be very pro-active.

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The service provided by Connect2Law has been appalling. I used them for both the sale and purchase side of my move. On the sale side, the process started off well, however service then declined rapidly. It materialised that enquiries that we had responded to, had not in turn been passed on to the buyers' solicitor. No progress was made after 1 month with Connect2Law basically sitting on the enquiries and doing absolutely nothing with them. This in turn then put the whole sale and purchase at risk of even happening. I have had to escalate and complain nearly every day in order to get things moving and try to reach the point of exchange, which has still not happened! It hasn't helped in that the organisation is very difficult to contact, and it seems there have been multiple people involved in the process. On the purchase side things were even worse. Connect2Law did nothing at all. I ended up having to terminate the relationship on the purchase side and hire a new solicitor. I requested a full refund from Connect2Law, which at the time of writing I am still waiting for. The solicitor I had to engage at the last minute on the purchase side managed to turn the whole thing around and reach the point of being ready to exchange in one week, overtaking Connect2Law on the sale side. I am still waiting to exchange on the sale and the purchase - the delays in this entire process have all been attributed to Connect2Law. It has led to much frustration, anger and stress. I would definitely NOT be recommending Connect2Law to anyone!

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Absolutely appalling and unprofessional service. 7 weeks+ of delay entirely due to the company’s ineptitude

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They were very easy to contact and helpful when needed. The service overall was as good as I could of asked for. Just the increased price on estimate that was disappointing.

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Good communication. If I had a question somebody was always able to give me an answer by phone, email or popping into see them. The sale took a little longer then expected but I was part of a chain. I would use them again.

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The early stages were extremely painful. A generic admin team dealt with early contact, losing our certified documents, not realising they had received our deposit fee. After complaining to the customer service manager,we werr assigned an actual person, who unfortunately wasn’t any better. After our searches came back we were finally passed to Adam, the conveyancer who was actually very quick, thorough and very accessible. Connect2Law ate let down by their admin and customer service teams and made the process even more successful for us.

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Great people to work with. Always available at the end of the phone for an update/prod. Steph was great at understanding our situation and pushed through our case as soon as was possible.