4.1 out of 5.0 based on 225 reviews
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Muve Conveyancing
At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.
We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!
By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.
Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.
Muve
Average service quality
Average value for money
Service quality
Value for money
Mattyboo on 19 Jul 2023
Very informative staff. Always answer calls and work very late, sometimes into late evening
Dear Matthew, Thank you so much for your positive review! We greatly appreciate your kind words about our informative staff and their dedication to answering calls. Our team is committed to providing the best service possible, and it is heartwarming to hear that their efforts are making a difference. Kind Regards, Shiven Team Muve
Damian on 5 Jul 2023
Slow and difficult to contact, but cheap. You get what you pay for.
Dear Damian, Thank you so much for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced in reaching our team. We understand that quick and efficient communication is crucial, and we are continuously working to improve in this area to ensure a smoother and more responsive experience for our valued customers. Kind Regards, Shiven Team Muve
ellieh on 30 Jun 2023
They are really quick with coming back to you. They make the whole process very easy and the portal allows you to track the whole process.
Dear Ellie, Thank you so much for your positive review! We truly appreciate your kind words and are delighted to hear that you found our team quick and efficient in responding to your needs. Making the process easy and providing a user-friendly portal for tracking progress are priorities for us, and we are thrilled to know that you found value in these aspects of our service. Kind Regards, Shiven Team Muve
Kazi on 3 Jun 2023
Excellent service
Dear Kazi, Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our service. Kind Regards, Shiven Team Muve
Kazi on 22 May 2023
They are the best for Speedy Exchange and Completion.
Dear Kazi, Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a great experience with our speedy exchange and completion services. Kind Regards, Shiven Team Muve
Frustrated of London on 3 May 2023
Terrible, absolute shambles. Account management was truly abysmal. Huge list of failures on a simple cash purchase. The only positive aspect was that because I had to keep on top of them the whole time, and cancelled searches (that they forgot to organise) we managed to push the process through in 7 weeks.
Dear Customer, We sincerely appreciate you taking the time to provide feedback on your recent experience with our team. We are disheartened to hear about the challenges you faced during your transaction and we apologize for any inconvenience caused. Rest assured, One of our resolution agents will reach out shortly to address your concerns and work towards a prompt resolution. Kind Regards, Shiven Team Muve
AngryUnicorn on 9 Apr 2023
Utterly unprofessional with the majority of the team outsourced. Have raised a case with the legal ombudsman. Fake reviews on Trustpilot too. (They all have the same format).
Maria on 26 Mar 2023
I bought my first flat with Muve and I am very happy I chose them. I don't have anything else to compare it to but I have heard many stories of people unable to reach their solicitors, not being informed properly and panicking at the last minute to get things done. Everything was explained clearly to me and the whole process was stress-free. My account manager, Shenia, was excellent! She called me every week to give me an update, always answered the phone when I called and responded promptly to all my emails. All communication was with her and the conveyancer assigned to me, Nadishma, and they were both very helpful, answered all my questions and seemed to do a thorough job. It took 4 months and 3 weeks from start to completion, including the Christmas break. I was promised 3.5 months in the beginning but that was never mentioned again. I was in no particular rush and the seller didn't rely on this sale to buy his next property but he, his solicitors and the estate agents were getting impatient towards the end, complaining about how long it takes and constantly asking me to push Muve. The final 2 weeks were just everyone waiting for the final sign-off from Muve's seniors. I didn't mind that and I was aware of online solicitors taking longer but also, they were about £800 cheaper than my local solicitors and with the amount of good reviews they have, I decided to go with them and I don't regret it. I would certainly consider them again and recommend them to anyone buying or selling a property.
Dear Maria, Thank you so much for taking the time to share your wonderful experience with Muve. We are absolutely thrilled to hear that your first flat purchase went so smoothly, and we appreciate your kind words. It is fantastic to know that you found the process stress-free and that our team, including your account manager Shenia and conveyancer Nadishma, provided you with exceptional service. We take great pride in ensuring clear communication and responsiveness, and it is heartwarming that this was positive experience. Kind Regards, Shiven Team Muve
Bill on 26 Mar 2023
No further comments
Dear Bill, Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. Kind Regards, Shiven Team Muve
Mabey on 22 Feb 2023
This company seems to be a mix of individuals who work hard and those who don't....I had so many changes of people acting for me that it was hard to keep up! All of them were very pleasant but overall it meant everything took ages..... I almost lost the property and it really did go down to the wire on the day of completion when they had muddled up the amount to be paid. I am currently in the process of trying to get recompense for the way my case was handled and have recently taken it up with the Ombudsman in an effort to resolve matters - mainly due to them either not responding or not really appreciating just how unprofessional they have been.
Dear Customer, We sincerely apologize for the inconveniences you experienced during your interaction with Muve. Your feedback is of utmost importance to us, and we deeply regret that your experience did not meet your expectations. Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at [email protected] with your name and address of the property so that we may assist. Kind Regards, Shiven Team Muve
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