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Customer ratings

4.1 out of 5.0 based on 225 reviews

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Muve

Muve Conveyancing

At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.

We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!

By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.

Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.

Customer Reviews

Muve

Average service quality  

Average value for money

4.1 out of 5.0 based on 225 reviews

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Value for money

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I highly recommend MUVE for their swift and efficient handling of my property purchase. Special thanks to Chanuk Rajakaruna for his support throughout the process. If you're seeking a reliable conveyancer who gets the job done seamlessly, Chanuk Rajakaruna is the one to trust.

Dear Nisarg, Thank you for your high recommendation and for acknowledging the swift and efficient service provided by Chanuk Rajakaruna at Muve. It's great to hear that his support was instrumental in handling your property purchase smoothly. We pride ourselves on our team's ability to deliver reliable and seamless service, and it's always rewarding to hear when we've met these goals. Your positive feedback is greatly valued and will be shared with Chanuk and the rest of our team. Thank you for choosing Muve, and we look forward to assisting you in any future conveyancing needs. Kind regards, Thilan Team MUVE

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We felt valued as customers. There were times when we couldn’t get through to anyone on the switchboard which was annoying but trying again a bit later always worked. Leaving messages didn’t. Sometimes messages could be read and were being dealt with but we didn’t know that as acknowledgements were routinely sent. The portal is useful for documents but is not great for contacting people

Dear Ian, I appreciate you sharing your experience. It's essential for us to make every customer feel valued, and I apologize for any inconvenience with our switchboard. We're taking steps to improve our communication channels, including the portal. Thank you for your patience and valuable feedback. Kind regards, Thilan Team MUVE

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Our Case Manager Sahan and Conveyancer Seyyed did a fantastic job and completed our sale in the time stated. Sahan in particular kept us informed along the way, even when there was no particular update to give. His calming demeanour reassured us we were in good hands. My only concern is the lack of invoice for services, so I am unsure of what we have finally paid for. That said, we would use Muve again! Thanks guys Brian & Julie

Dear Brian and Julie, Thank you very much for providing feedback on your experience with Muve. We are thrilled to hear that Sahan and Seyyed did an exceptional job, ensuring your sale was completed within the promised timeframe. Thank you very much for choosing Muve and we look forward to working with you once again in the future. Kind Regards, Shiven Team Muve

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Very easy to work with. Very efficient and professional. Made the whole process easy. Promptly explained any queries I had. Would highly recommend using Muve.

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No

Dear Kiran, Thank you for the 4-star rating. It's great to see that our service met your expectations. We're here whenever you need us again. Kind regards, Thilan Team MUVE

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This company is really helpful and good

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Muve and the team I delt with Afdel, Dulara and Kathy where very polite professional and kept me updated when ever there was a development always asking if it was a good time to talk and making sure any queries where explained and I was happy with all the legal jargon had been explained to my satisfaction. There was a hiccup on exchange day however this was mostly down to my lender and Afdel Dulara and Kathy worked tirelessly to get me the next possible exchange date. They updated me during the whole process and I was very happy with the level of communication across e-mail and phone platforms. Overall a fairly stressful process of moving home was made as straightforward as possible by the team from muve I would use them in future and would recommend.

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Good online portal in functionality but a bit dated and not mobile-first in design. The account manager did a good job of handling sale and purchase as first point of contact, but then we had two solicitors (one for each, sale and purchase) and one day, one disappeared and another was randomly assigned with no notice or comms. Comms overall were very clear but not always timely. Calls sometimes weren’t returned when asked for and emails would go without replies. Some admin colleagues supporting matters didn’t put effort into reading things and gave stock answers. Overall, it wasn’t terrible, but it’s not a company I’d choose again. Go for a more personalised service where they can apply more time to your case.

Dear Alex, Thank you for your candid review. It’s beneficial to hear your thoughts on our online portal and the areas where we've met your expectations, as well as where we can improve. We apologize for any inconvenience caused by the changes in personnel and communication delays. Your feedback is crucial for us to enhance our services, ensuring that every client receives the attentive and personalized service they deserve. We're committed to continuous improvement and hope to provide an even better experience in the future. A Resolution agent will be reaching out to you to discuss your concerns in detail and work towards a solution that meets your expectations. Once again, we apologize for the difficulties you've faced, and we appreciate your patience as we work towards a resolution. With kind regards, Thilan Team Muve

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No further comments

Dear Sayantan, Thank you very much for providing us with resourceful feedback regarding your experience with Muve. We are pleased to hear you are satisfied with the service provided by our team. Thank you very much for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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Excellent all round and would highly recommend this conveyancer to anyone.

Dear Ben. Thank you very much for your kind words and for taking the time to leave this positive review! We are thrilled to hear that you had an excellent experience with our team, especially the conveyancer. Thank you very much for your recommendations and we wish you the very best! Kind Regards, Shiven Team Muve

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