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Customer ratings

4.6 out of 5.0 based on 161 reviews

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White Horse Surveyors Ltd - Scotland

We understand how stressful it can be to buy a new property with solicitors, the mortgage, removals and changing all your addresses...we can help take away some of that stress and worry, by looking at your new home for you. Now covering Scotland, we have multiple surveyors all local to you as they work from their home addresses! We pride ourselves on providing a fast, reliable service, delivering surveys to ensure an easy path to purchase. We are members of the RICS bringing you peace of mind.

Customer Reviews

White Horse Surveyors Ltd - Scotland

Average service quality  

Average value for money

4.6 out of 5.0 based on 161 reviews

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Call back could be a bit more efficient

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Very friendly and helpful people, from first phone call to Surveyor call to follow up enquiry. A comprehensive, thorough survey arrived quickly and was easy to read and interpret.

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Very professional company and did exactly as they said they would

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To follow through quicker or at least check in after service has been provided to let customer know that details are coming; rather than being chased.

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Everything from first contact to submition of report was efficient and professional .

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No further comments

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Very detailed and most affordable amongst any others

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Their full survey offers nothing to assist the buyer in terms of estimation. The survey in every aspect tells you to seek expert advice. Of particular note was the fact the surveyor did not ask the agent for the keys to be available so all doors and windows could be tested. The surveyor assumed they would be available at an empty property. Other surveyors, for lesser surveys, have contacted the agent before the survey requesting keys be made available. White Horse response was that it is not standard practice for their surveyors. I told them they need to raise the level of their service then to keep up with others.

Hi , Thank you for your feedback, it always helps to define our service. It's quite unusual for a property to be left with no keys for doors and windows, it's a shame the previous owner took them. We wish you the very best and hope the move goes well.

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Prompt and efficient service

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The whole process was excellent

Whilst your purchase is a Freehold Purchase with no related sale there is a complex aspect to the title. Contract papers were received from your sellers solicitors on 8th October (from our investigations these were incomplete due to the solar panel lease not being revealed / disclosed on any of the paperwork). As it was not recorded on the Property Register held by the Land Registry this meant the title was defective. This has been a matter which we have been investigating further with the vendors solicitors and we received the amended Register (including reference to the Solar Panel Lease) on 8th November. Your purchase also involves 2 help to buy isa’s which resulted in additional work, and 2 gifted deposits which also required additional investigation. Whilst we quoted you at the outset for the additional work relating to the gifted deposits the Money Laundering fee (£10 plus VAT per name) was omitted. We have since removed the Money Laundering fee from your completion statement, as this was our error. We are working on your purchase as quickly as we can on the information provided to us by the sellers solicitors, and we of course need to make ensure the title is good and marketable for you and your mortgage lender.