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Customer ratings

4.4 out of 5.0 based on 37 reviews

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Parnaby Removals UK Ltd

Parnaby Removals is an established family run company serving the removal needs of UK households and businesses at competitive rates.

Our base is in County Durham, from where we provide local, national and international coverage, specialising in moves in Darlington, Middlesbrough, Durham and the North East. We offer a comprehensive, insured service, including packing and storage facilities.

Our uniformed staff will provide any necessary assistance to help your move progress as smoothly as possible from your first call to the completion of your removal – we always place your needs first. We offer a free survey before your move to ensure that everything during the process is properly coordinated and the right equipment is selected for your move. We are committed to delivering all of your belongings safely to your new home at the arranged time.

The most important part of any move is making sure that everything arrives safely to your new home in the condition it left your old. For this reason our careful packing teams are specially trained and will turn up with the latest packing materials and skills – so you can be sure that all of your belongings will be kept safe with Parnaby Removals. We ensure all furniture and items are correctly protected, from china and glassware to mattresses and clothes.

When arriving at your new home, we will unpack and position your furniture where you decide it should be. On our departure, which will not be until you are completely happy with our service, we will take with us all packaging materials you no longer want.

If you’re undecided about plans or your new home isn’t yet ready, we can also provide maximum security storage for your belongings, with both long and short term options.

Talk personally to Anthony Parnaby about your needs and arranging a survey so we can see how best to provide you with the move you want.

Parnaby Removals UK - One of our Removals Companies covering Durham

Customer Reviews

Parnaby Removals UK Ltd

Average service quality  

Average value for money

4.4 out of 5.0 based on 37 reviews

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Execellent and quick service, very careful with all my belongings.

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Extremely approachable and efficient. They did two furniture removals within three days - one local, one a couple of hours away. I can't fault them. The two teams of two men were both really good at their job and were able to willingly and cheerfully overcome any obstacles. They were slightly more expensive than their rivals but I sensed that they would be worth it, and they were.

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The two guys who turned up to do the removal were AMAZING! From start to finish, nothing was to much trouble for either of them. They made the moving experience so much less stressful - highly recommended

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The quote was not carried out in full. The blinds were left and so were the sheds which was no room in the container. Their was other things left in the bungalow which I had to go back and move myself including the blinds. The shed is a nightmare and have to pay someone extra to take away. The guys were extremely helpful but too much for both in one day. The quote should have been for a couple of days.

Thank you for your feedback, I am really sorry your job went this way. When we arrived at the bungalow you were not packed. We tried our best to move what we could and did empty the house apart from the blinds as they were not taken down and the sheds which were full and not dismantled. We did offer to do this for you but you said you would do it yourself so we compensated you for that. Again I am sorry your job went this way.

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Anthony was the key to our accepting this company. He is personable and gives honest advice without 'gilding the lily'

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A great personal service. Anthony was very considerate with my mother who is 86. He was friendly, punctual and very reasonably priced. Nothing was a problem for him. Dan, the removal man, was efficient, punctual, careful and extremely helpful. He was pleasant and friendly. A first class firm!

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It was on the basis of Anthony's initial survey that we chose to go with Parnaby's. He really engaged with the contents and we felt that they would do a great job as a result.

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No further comments

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The removal men I could not fault. Polite, helpful and couldn't do enough for me. The only bad points were that only two men came, and that made the removal process a very long drawn out day. The other fault was that the van was old and very dirty inside and I saw one of my bed mattresses in the van tied up but uncovered and beside my garden pots. My previous move I was given 3 men which made it much quicker and the van was spotless with every mattress covered. Had I known this was going to happen, I would have willingly paid the slightly higher price for this larger and well known company.

Hello, I am really very sorry you had a bad experience. It is inexcusable that your mattress was not covered and the vehicle was not clean. I can only apologies we normally keep our vehicles clean. Unfortunately the weather in January is bad and it is dark when returning to and from the yard. This is no way an excuse but just an explanation. We sent two vehicles on your job both 2008. We also sent two men which may have been an error. The job was two days pack,move & offload. Both days were around eight hours, one day to pack your effects & part load the second to finish and offload which to be fair is normal. I spoke to the guys after reading your review and they were sure the back of the vehicles had been swept. I have also just invested in new eco covers for all of the mattresses so have no idea why one of your mattresses was not covered. We do have the older clear covers maybe it had one of those on maybe not I don't know but that should never happen. I can only apologies and hope this has not spoilt your experience too much.

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Excellent service. Met my requirements and dates.