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Customer ratings

4.4 out of 5.0 based on 46 reviews

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Parnaby Removals UK Ltd

Parnaby Removals is an established family run company serving the removal needs of UK households and businesses at competitive rates.

Our base is in County Durham, from where we provide local, national and international coverage, specialising in moves in Darlington, Middlesbrough, Durham and the North East. We offer a comprehensive, insured service, including packing and storage facilities.

Our uniformed staff will provide any necessary assistance to help your move progress as smoothly as possible from your first call to the completion of your removal – we always place your needs first. We offer a free survey before your move to ensure that everything during the process is properly coordinated and the right equipment is selected for your move. We are committed to delivering all of your belongings safely to your new home at the arranged time.

The most important part of any move is making sure that everything arrives safely to your new home in the condition it left your old. For this reason our careful packing teams are specially trained and will turn up with the latest packing materials and skills – so you can be sure that all of your belongings will be kept safe with Parnaby Removals. We ensure all furniture and items are correctly protected, from china and glassware to mattresses and clothes.

When arriving at your new home, we will unpack and position your furniture where you decide it should be. On our departure, which will not be until you are completely happy with our service, we will take with us all packaging materials you no longer want.

If you’re undecided about plans or your new home isn’t yet ready, we can also provide maximum security storage for your belongings, with both long and short term options.

Talk personally to Anthony Parnaby about your needs and arranging a survey so we can see how best to provide you with the move you want.

Parnaby Removals UK - One of our Removals Companies covering Durham

Customer Reviews

Parnaby Removals UK Ltd

Average service quality  

Average value for money

4.4 out of 5.0 based on 46 reviews

Service quality

Value for money

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When asked for quote asked for dismantling and rebuilding wardrobes advises not a problem. Removal men that turned up knew nothing about it and when rebuilding damaged wardrobe by putting screw through wardrobe. When rang to quietly lady on phone response we not joiners .... don’t offer a surface if not equipped to do so. She then responded with well what do you want us to do about it.... very unprofessional was advised would speak to owner and call me back.... no response. When putting furnarure back so have been damaged. Which is expected when moving but the wardrobe situation is just wrong

Thank you for your review, I’m really sorry you were not pleased. You rang on Friday night to say a screw had come through the side of the wardrobe when rebuilding. We do put flat pack furniture up and down every day and very rarely have any trouble however on this occasion the screw had gone too far through. There is never any guarantee when building and dismantling flat pack furniture. Jane admittedly did say we are not joiners which is true but maybe the wrong thing to say she also asked what do you want us to do about it. I spoke to Jane and she explained that this was a question that was taken the wrong way she was genuinely wanting to know. I rang you on Monday morning before I had seen this review to discuss the issue you had. You were very nice on the phone and explained it was just the fact I had not got back to you that had made you mad so I apologies for that in my defence it was Friday evening. You told me the damage was in a place that could not be seen and it was not a problem you were just angry at the response you received on the phone. I asked if you were happy with the job apart from the screw and you said yes the guys were great and could not do enough for you. I understand that it is a very stressful time it is just a shame I did not get chance to talk this through properly on Friday.

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It was fast, friendly, and efficient. The budget was a bit high as we needed them for an hour or so and they have minimum payment three hours. Apart from that all very good.

Hello Chris Thank you for the feedback. I am happy you were satisfied with the work and the comments about the work done but thought I should comment on the 3 starts for value for money as it is a low score really considering. You had a removal lorry, two experienced removal men, all the furniture covers and insurance. We can't pay our guys two or even three hours we have to pay them a day rate so charging you a minimum three hours doesn't cover that cost so we need to charge that, to be fair it should be a minimum 4 hours but because it was a small job I reduced it to three for you. We try and get a couple of jobs together to make that work for people. We needed to travel to you from our depot 15 miles then back another 15 miles. By the time I have paid wages & fuel your money barely covers our cost's. I personally think it was very good value for money. We emailed back and forth many times and you were happy with the price so unsure why you did not mention it before. I only answer as people looking at the review may think we are overcharging people. Best wishes Anthony Parnaby

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Hi they turned up on time and the men were extremely helpful and obviously knew what they were doing

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The 2 lads were very helpfull they took the stress away from us , 2 cheerfull lads a big Thank you to them .

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Harry and Garry arrived on time, were helpful and very pleasant guys. The move was very professional with the added touch only a family firm can give. We moved from Durham to Liverpool. Highly recommended.

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The removal lads were first class with a sense of humour.We had problems on the day but they carried on regardless would use parnaby again if needed

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Better than excellent service! They came to pack the house and they were, very friendly, fast and gentle! I cannot recommend them enough. They are very honest and truly professional!

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No further comments

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Mr Parnaby was very helpful and came himself to give us a quote for our move. He supplied 12 large removals boxes (as we'd asked) and supplied wardrobe boxes which the 2 removal men packed on the day. The company provided 2 removal vehicles which were more than adequate to move all our belongings in 1 trip. The removal men were really helpful from start to finish (and even assisted the removal company that were moving our opposite number on the day) and put our interests first all the time. The only slight negative was the fact that we were unprepared to pay waiting time to pick up our keys to the new property - not our doing incidentally. All in all, we are well satisfied with the service that Parnaby's provided and wouldn't hesitate to use them again if ever the occasion arose. We have incidentally, recommended their services to someone we know who's move is imminent.

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Execellent and quick service, very careful with all my belongings.