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Customer ratings

4.8 out of 5.0 based on 109 reviews

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Intercity Removals and Storage

We are a friendly, professional and highly reliable removal company from Cardiff. Our professional members of staff are available 24/7. We provide free quotations of all types of removals and deliveries whether it is home or office. The company goal is providing the best quality services with competitive prices, ensuring that you will have a safe and efficient, stress-free move. We have different sizes of vehicle subject to work and loads

Customer Reviews

Intercity Removals and Storage

Average service quality  

Average value for money

4.8 out of 5.0 based on 109 reviews

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Lovely and professional, quick to respond to emails, very helpful on the phone.

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No. All good.

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We were very happy with this company and would highly recommended them to anyone moving. From my first phone call to the chap who came to do the quote to move day they were fantastic. I have to shout out to Auras and Valentin who were the removal men on the day. They were extremely professional, friendly and did a great job. All of our belongings were transported safely with no damage and I was impressed with their spatial awareness skills when packing our items onto the van! It was also raining heavy on the day and they ensured our carpets were kept clean & dry. The owner of the company also dropped by on moving day to make sure everything was going well and that we were we happy with everything. I thought this was fantastic and shows how much they care about customer satisfaction. I would highly recommended this company and will use them again in the future. They made the move stress free.

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Alex handled the survey any questions accurately and efficiently. Nick and his colleague who handled the heavy lifting on the day were brilliant!! Would recommend Intercity, especially Nick and his colleague.

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Friendly and efficient removal people.

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When the person come round to estimate quoted a price for a 3.5 Luton saying that it would get it all on one van . Day of removal turned up a hour late proceeded to load small boxes first before the bigger stuff only to find not surprisingly that they could not get all the furniture on and was left with all the sitting room furniture and was told that it would cost me another £100 plus vat to do another run of which I had no choice , so to me I was had right over . So was under quoted , they did not provide the right size van and the work force that turned up did work hard but were Polish and was hard to hold a conversation and explain your self to them , and plus we had took two loads over in the car if they had realised that they would not have got it on as long as they took all the big stuff then I could have taken the smaller stuff what was left in my car . So all in all very unsatisfied

Dear Mr Shield. Firstly we were very disappointed to read your review as Intercity Removals pride ourselves on delivering a high quality standard of service to all our customers. We are also sorry that we seem to have not lived up to your expectations on this occasion and would ask that you contact us so that we can investigate this on your behalf. We can assure you that we always fulfil our quotations and never would behave in an unprofessional manner to increase a quote after we finalise all the details so we would very much like to understand fully your comments. Kind Regards, Claire Louise Price

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They coped extremely well with the sellers leaving the house 4 hours later than they should have and only increasing their bill by £60 to cover this. They were efficient and friendly.

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Excellent communication via email in advance of moving day. Rapid, efficient, careful loading/transfer/de-loading of my belongings with a very polite, professional team.

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Excellent, movers were very prompt, friendly, careful and polite, and everything was perfectly packaged.

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Totally professional. Very fast. Considerate of surroundings. Polite. 5 star