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Customer ratings

4.8 out of 5.0 based on 101 reviews

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Intercity Removals and Storage

We are a friendly, professional and highly reliable removal company from Cardiff. Our professional members of staff are available 24/7. We provide free quotations of all types of removals and deliveries whether it is home or office. The company goal is providing the best quality services with competitive prices, ensuring that you will have a safe and efficient, stress-free move. We have different sizes of vehicle subject to work and loads

Customer Reviews

Intercity Removals and Storage

Average service quality  

Average value for money

4.8 out of 5.0 based on 101 reviews

Service quality

Value for money

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Excellent, movers were very prompt, friendly, careful and polite, and everything was perfectly packaged.

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Totally professional. Very fast. Considerate of surroundings. Polite. 5 star

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It was just great in all the levels.

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This company provided excellent service from our first enquiries to the actual move yesterday. We highly recommend them. The team we had were very good indeed, they worked very efficiently and carefully and made our move stress free. They provided the loan of boxes on the day which was very helpful too.

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The person who did the quotation told me that certain items of furniture would be dismantled but the movers themselves failed to do so. My wife ended up dismantling furniture on the pavement by herself. The movers also had poor English and couldn’t understand us. We found ourselves doing a lot of carrying and we still ended up with several items and boxes in the wrong rooms. All in all, very stressful and not worth the expense.

Intercity Removals take our customer feedback extremely seriously and we are sorry to hear that you were not 100% happy on this occasion. As you are aware our Office Manager has contacted you to discuss this personally and to apologise for any misunderstanding. As explained our team had not quoted for any dismantling of your items and therefore as this option had not been taken up by yourselves we were unprepared for your request. We have taken your feedback on board and going forward our team will contact the office to provide a quotation for when clients change their mind. On the day, as our team are always willing to help, they did help you dismantle some of your items and did so free of charge in order to help your wife. In addition, our office provided a larger van, again at no additional charge, and so were able to carry additional items for you.

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Excellent service.

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We would like to thank the team who moved us, they were great! It was such an exhausting job, but they were very efficient and organized throughout. I will definitely recommend Intercity Removals to any friends needing a reliable and great bunch of guys to see them calmly through a very stressful experience. Thank you.

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Excellent communication, prompt service. Emails and calls responded in timely manner. They lived up to their fanatic reviews. Didn't need to see house, discussed over phone what needed moving from 3 bed property so they allocated 2 x 3.5 tonne trucks. Stated if we only end up using one truck on the day then our price will be reduced accordingly. Perfect.

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Excellent service. Easy to deal with, very accommodating during a stressful time where our moving date was changed at short notice they were very flexible and changed without fuss. Prompt efficient service and the guys on the day gave lots of confidence and worked so professionally and very hard.

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The work men were very polite especially the foreman. Very fast too.