4.8 out of 5.0 based on 104 reviews
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Intercity Removals and Storage
Average service quality
Average value for money
Value for money
Ian Shield on 21 Sep 2019
When the person come round to estimate quoted a price for a 3.5 Luton saying that it would get it all on one van . Day of removal turned up a hour late proceeded to load small boxes first before the bigger stuff only to find not surprisingly that they could not get all the furniture on and was left with all the sitting room furniture and was told that it would cost me another £100 plus vat to do another run of which I had no choice , so to me I was had right over . So was under quoted , they did not provide the right size van and the work force that turned up did work hard but were Polish and was hard to hold a conversation and explain your self to them , and plus we had took two loads over in the car if they had realised that they would not have got it on as long as they took all the big stuff then I could have taken the smaller stuff what was left in my car . So all in all very unsatisfied
Dear Mr Shield.
Firstly we were very disappointed to read your review as Intercity Removals pride ourselves on delivering a high quality standard of service to all our customers.
We are also sorry that we seem to have not lived up to your expectations on this occasion and would ask that you contact us so that we can investigate this on your behalf.
We can assure you that we always fulfil our quotations and never would behave in an unprofessional manner to increase a quote after we finalise all the details so we would very much like to understand fully your comments.
Claire Louise Price
Thomas on 29 Aug 2019
They coped extremely well with the sellers leaving the house 4 hours later than they should have and only increasing their bill by £60 to cover this. They were efficient and friendly.
Cara on 11 Aug 2019
Excellent communication via email in advance of moving day. Rapid, efficient, careful loading/transfer/de-loading of my belongings with a very polite, professional team.
Helandy on 11 Jun 2019
Excellent, movers were very prompt, friendly, careful and polite, and everything was perfectly packaged.
Helen Carter on 31 May 2019
Totally professional. Very fast. Considerate of surroundings. Polite. 5 star
Quizo on 12 May 2019
It was just great in all the levels.
Mary on 1 May 2019
This company provided excellent service from our first enquiries to the actual move yesterday. We highly recommend them. The team we had were very good indeed, they worked very efficiently and carefully and made our move stress free. They provided the loan of boxes on the day which was very helpful too.
David on 4 Apr 2019
The person who did the quotation told me that certain items of furniture would be dismantled but the movers themselves failed to do so. My wife ended up dismantling furniture on the pavement by herself. The movers also had poor English and couldn’t understand us. We found ourselves doing a lot of carrying and we still ended up with several items and boxes in the wrong rooms. All in all, very stressful and not worth the expense.
Intercity Removals take our customer feedback extremely seriously and we are sorry to hear that you were not 100% happy on this occasion. As you are aware our Office Manager has contacted you to discuss this personally and to apologise for any misunderstanding. As explained our team had not quoted for any dismantling of your items and therefore as this option had not been taken up by yourselves we were unprepared for your request. We have taken your feedback on board and going forward our team will contact the office to provide a quotation for when clients change their mind. On the day, as our team are always willing to help, they did help you dismantle some of your items and did so free of charge in order to help your wife. In addition, our office provided a larger van, again at no additional charge, and so were able to carry additional items for you.
DerekHall on 13 Mar 2019
Great, reliable removals company on 8 Dec 2018
We would like to thank the team who moved us, they were great! It was such an exhausting job, but they were very efficient and organized throughout. I will definitely recommend Intercity Removals to any friends needing a reliable and great bunch of guys to see them calmly through a very stressful experience. Thank you.
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14B Chequer Street
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