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4.7 out of 5.0 based on 23 reviews

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Urban Removals

Urban Removals are a fully insured removals company operating in the London, Surrey and Berkshire areas. We pride ourselves on providing excellent service and on offering you the most cost effective removal solution tailored to your requirements. We perform both household and office relocations.

We can transport your belongings to any location in the UK and Europe. Whatever the size and distance of your move, Urban Removals can deliver your items promptly and safely to your destination. We provide a high quality removal service ensuring that, at this busy time, you and your family are stress free.

Our uniformed members of staff are trained, friendly and helpful, and will minimise the stress of your move. Urban Removals offer you value for money, and a good, reliable, polite and punctual door to door service.

We know how important planning and preparation is for a successful moves, so once contact with the customer has been made, we can organise a free, pre-move visit to provide an accurate quotation and answer any questions you may have. This will also allow us to ensure that we have the correct equipment, man power and vehicles available for your move.

We pride ourselves on giving complete customer satisfaction for every one of our moves. We manage this through offering a range of services to meet any needs or requirements our customers may have. We can provide both full and partial packing services depending on requirements and we also have packaging materials available which we can deliver to your doorstep free of charge.

We can provide a moving service 7 days a week, however for busy periods such as weekends and evenings please contact us in advance.

Urban Removals - Covering Reading

Customer Reviews

Urban Removals

Average service quality  

Average value for money

4.7 out of 5.0 based on 23 reviews

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Nice and friendly communication. Did have to wait a while for confirmation of dates after payment due to earlier reservations but all worked out fine and got my stuff moved 500+ miles in good time and good order.

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Urban Removals were amazing! They were friendly, efficient and very careful with our stuff. They gave us some good advice before the move on how best to pack/wrap larger items like the TV, and they unloaded everything into the correct room at the new house. Easy to contact and on time. Perfect. I highly recommend them.

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No further comments

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Great team, would 100% use again.

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Great service, good value. Moved my personal possessions without fuss. Recommended. Thanks to Royston and his team.

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They were brilliant. Hard-working, fast, and a really friendly bunch of men.

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The team at Urban Removals were really helpful, prompt and courteous at all times. In spite of unpredictable exchange and completion dates, they were flexible and understanding at a very stressful time. Thank you

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They were the first company to respond, and were very competitive with their price. The 3 guys (incl Jorge) who came around to do the job will remember the day for some time. It rained, and rained and rained ALL day and they guys were soaked through. But they were great all day - not once did they moan! Thanks so much!

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Pros: Punctual, timely service (a more expensive competitor estimated 3.5 hours --- Urban Removals completed the job in 2 hours flat). Cons: On arrival, customer wanted to give the man in charge (Royston) a quick tour of the flat, in order to give an overview of which items were for removal (or not). Royston only wanted to know which items as and when. Therefore, the opportunity to plan best order for loading was lost. Proprietor (Jorge Anton) is best advised to improve external appearance of his (at least) 2 removal vehicles (beat-up 13 years-old with shabby signwriting) --- first impressions! Coffee table badly scored --- when pointed out, Jorge immediately offered to take away for polishing, so no problem. Strange, sudden departure of crew on completion --- assumed to be because of lack of tips, but they should remember assistance volunteered by customer in carrying smaller items down stairs at collection. Jorge and Royston are friendly guys, but their colleague Chris is best advised not to smoke next to the vehicle --- the smell follows him indoors! Overall: Friendly but disorganised, good value, but well-advised to improve the "mobile advertising" that is their vehicles. Recommendable? Not yet!

A tour of the flat was taken on arrival as customary, however the decision of how best to pack the vans we believe belong to us and we exercise it as we would be the responsible for the safe carrying of the customers belongings. The vehicles used were and are in immaculate cleaning condition with regular maintenance and of course road legal, it shouldn't be that bad the customer asked for a lift to his new dwelling. The pine coffee table in question was already in a very distressed condition, the customer claimed a new mark was on it on delivery. We believe nothing was done to the item in question however, as accidents might happen, the benefit of the doubt was given to the customer and we offered to polish it. His answer was we should not worry at all because he knew it was in bad original condition and would go to the tip anyway. Finally when finishing, as customary, asked if anything else needed to be moved the answer was no everything was as it should be.

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With a move of over 330 miles, Jorge and his team moved all our worldly goods with a professional and courteous attitude. Nothing broken, no mess made to either our old or new house and all done with good humour and hard work. Absolutely first rate, I really can't fault Jorge and the guys all of which came in significantly under some other quotes. If you're reading this review and on the fence about who to use, then get off it and put your faith in UR.