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  • Urban Removals
  • Founded: 2001
  • Joined reallymoving.com: 2008

Customer ratings

4.7 out of 5.0 based on 20 reviews

  1. 18
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Urban Removals

Urban Removals are a fully insured removals company operating in the London, Surrey and Berkshire areas. We pride ourselves on providing excellent service and on offering you the most cost effective removal solution tailored to your requirements. We perform both household and office relocations.

We can transport your belongings to any location in the UK and Europe. Whatever the size and distance of your move, Urban Removals can deliver your items promptly and safely to your destination. We provide a high quality removal service ensuring that, at this busy time, you and your family are stress free.

Our uniformed members of staff are trained, friendly and helpful, and will minimise the stress of your move. Urban Removals offer you value for money, and a good, reliable, polite and punctual door to door service.

We know how important planning and preparation is for a successful moves, so once contact with the customer has been made, we can organise a free, pre-move visit to provide an accurate quotation and answer any questions you may have. This will also allow us to ensure that we have the correct equipment, man power and vehicles available for your move.

We pride ourselves on giving complete customer satisfaction for every one of our moves. We manage this through offering a range of services to meet any needs or requirements our customers may have. We can provide both full and partial packing services depending on requirements and we also have packaging materials available which we can deliver to your doorstep free of charge.

We can provide a moving service 7 days a week, however for busy periods such as weekends and evenings please contact us in advance.

Urban Removals - Covering Reading

Customer Reviews

Urban Removals

Average service quality  

Average value for money

4.7 out of 5.0 based on 20 reviews

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Great team, would 100% use again.

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Great service, good value. Moved my personal possessions without fuss. Recommended. Thanks to Royston and his team.

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They were brilliant. Hard-working, fast, and a really friendly bunch of men.

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The team at Urban Removals were really helpful, prompt and courteous at all times. In spite of unpredictable exchange and completion dates, they were flexible and understanding at a very stressful time. Thank you

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They were the first company to respond, and were very competitive with their price. The 3 guys (incl Jorge) who came around to do the job will remember the day for some time. It rained, and rained and rained ALL day and they guys were soaked through. But they were great all day - not once did they moan! Thanks so much!

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Pros: Punctual, timely service (a more expensive competitor estimated 3.5 hours --- Urban Removals completed the job in 2 hours flat). Cons: On arrival, customer wanted to give the man in charge (Royston) a quick tour of the flat, in order to give an overview of which items were for removal (or not). Royston only wanted to know which items as and when. Therefore, the opportunity to plan best order for loading was lost. Proprietor (Jorge Anton) is best advised to improve external appearance of his (at least) 2 removal vehicles (beat-up 13 years-old with shabby signwriting) --- first impressions! Coffee table badly scored --- when pointed out, Jorge immediately offered to take away for polishing, so no problem. Strange, sudden departure of crew on completion --- assumed to be because of lack of tips, but they should remember assistance volunteered by customer in carrying smaller items down stairs at collection. Jorge and Royston are friendly guys, but their colleague Chris is best advised not to smoke next to the vehicle --- the smell follows him indoors! Overall: Friendly but disorganised, good value, but well-advised to improve the "mobile advertising" that is their vehicles. Recommendable? Not yet!

A tour of the flat was taken on arrival as customary, however the decision of how best to pack the vans we believe belong to us and we exercise it as we would be the responsible for the safe carrying of the customers belongings. The vehicles used were and are in immaculate cleaning condition with regular maintenance and of course road legal, it shouldn't be that bad the customer asked for a lift to his new dwelling. The pine coffee table in question was already in a very distressed condition, the customer claimed a new mark was on it on delivery. We believe nothing was done to the item in question however, as accidents might happen, the benefit of the doubt was given to the customer and we offered to polish it. His answer was we should not worry at all because he knew it was in bad original condition and would go to the tip anyway. Finally when finishing, as customary, asked if anything else needed to be moved the answer was no everything was as it should be.

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With a move of over 330 miles, Jorge and his team moved all our worldly goods with a professional and courteous attitude. Nothing broken, no mess made to either our old or new house and all done with good humour and hard work. Absolutely first rate, I really can't fault Jorge and the guys all of which came in significantly under some other quotes. If you're reading this review and on the fence about who to use, then get off it and put your faith in UR.

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Jorge came to the house to provide the estimate on the same day as I made the initial enquiry, about 5 weeks prior to the move. We discussed the options of a single or two day move, and the means by which I could reduce the overall bill. In the end we agreed a 10% reduction on the basis that I would move most of the garden plants earlier independently but would pay for a two-day move because of the volume of stuff to be packed/moved. Exchange of contracts on our house sale/purchase took much longer than planned, reducing the time to completion and leaving us with little ability to confirm the actual moving dates. Jorge stayed in touch throughout and was very accommodating over the uncertainty. Our move was from a 5 bed house in which we had lived for about 20 years, to a 4 bedroom house about a mile away, and showed just how much stuff a family accumulates over the years! Jorge and a team of 3 turned up just after 7.00 AM on day one with 4 medium sized vans. They were polite, friendly, fast and efficient; nothing seemed a problem and they always asked questions on anything they were in doubt about. They packed everything, moving from room to room, and progressively loaded the vans until it rained at about 4.00 PM, when they suggested leaving the rest until the morning when the forecast was better. With our agreement the 3 loaded vans were left overnight on our drive. On day two they turned up at 10.00 AM and finished the loading by about noon. Completion was at 12.30 PM and the unloading started at 1.00 PM. With one of us at the van with Jorge throughout, almost everything was delivered to the right room and the off-load was complete by 4.30 PM, including all the wardrobe boxes being unpacked into new wardrobes. Jorge and his team made this move as stress-free as possible. They stayed until we were happy with the position of all the furniture. They reassembled anything they had taken apart. Nothing was broken. And they left the boxes for us to unpack at our own pace (and over a week later we are now ready to have the boxes collected). I would happily recommend Jorge and Urban Removals to anyone facing a similar move.

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What fantastic personal service, we've moved a few times now and always gone for the big removal companies and found them all lacking something - now we've used Urban Removals we can see what was missing - care and attention!! Jorge, Jed and Adam were fantastic - friendly and professional, inspired confidence and were fun to have round. We all got delayed in traffic and they didn't get away until 9.30 on Friday evening - but remained good humoured and professional throughout. The packing was fabulous - nothing whatsoever broken or damaged - and very fast. Altogether they de-stressed a very stressful move and gave us a fantastic service for a very reasonable price. Unlike the big companies these guys actually cared and it showed.