4.4 out of 5.0 based on 9 reviews
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Ace Removals Cheshire Ltd
Average service quality
Average value for money
Value for money
Mover on 12 Aug 2022
They left things in the cupboards, while they were packing they were going from one room to the next, left half a kitchen cupboard full, it is only when i reminded them they realised. He then went to charge me at the end, for me to ask how much everything was, he said oh i have worked out your bill already, but he couldnt tell me how many hours he was charging me. Then when he came to charge me he said he left my house at 7pm when he loading and they categorically didnt- they left just after 7. I said i would only pay until 6 then he threatened debt collectors.
Respectfully Melanie, the only true part of this review is that after you refused to make payment, we made it clear that debt collectors would be involved if payment wasn’t made within 24 hours. As a company, we try to be understanding when things do not go to plan. When your move was postponed, we did not charge additional storage fees for your items or additional hire fees for wardrobe boxes. We also waived taking your deposit on two occasions. We informed you of the hours you were being charged for on the completion of your move. 10 hours for the first day, 4 hours for the second day, which you disputed saying the first day was 9 hours. As we explained, on the first day, the total hours were 9 hours 20 minutes. As per our terms and conditions, we do not charge partial hours, so this rounds up to 10 hours. On the second day, the total time was 3 hours 15 minutes, rounding up to 4 hours. As a good will gesture, we combined the partial hours, effectively reducing the bill by an hour. Then, you requested a breakdown via email, so we sent one over detailing the above with start and finish times. Which you disputed again. After further explaining the costs as per our terms and conditions, you stopped responding. At which point, we informed you of the involvement of the debt collection agency if the outstanding bill was not paid. Our company, like many other companies, is not a charity. We cannot afford to not get paid for our services. If we have not been paid for our work, our only option is to send the bill to the debt collection agency, as would of been the case here had payment not eventually been made. Regardless we would like to wish you the best in your new home and hope that you can avoid similar situations by making payment in a timely fashion in the future. Regards, Darren at Ace Removals Cheshire LTD
Luke on 5 Nov 2021
Good team that were efficient and got the job done.
Caesar on 27 Jun 2021
Ace Removals provided a great service. We had a long distance move and they took care of everything, nothing was a problem to them.
Baz on 26 Jul 2020
I thought that the two guys who came and did the job were excellent All round, nothing was too much trouble and got my stuff from my old address to the New one perfectly.
JanCas on 27 Jun 2020
The boys worked really hard both ends, nothing was too much trouble. They dismantled furniture and reassembled without any problems. It was a very hot day and they didn’t complain once.
francolly on 26 Jun 2020
Friendly, helpful and supportive. Made what could have been a stressful day into something that was much better!
Betty on 9 Mar 2020
Excellent communication throughout. Answered all my questions promptly. Nice family run business who paid extra care and attention to our needs.
Extremely thorough and careful with all the packaging. Very polite. Came on time. Provided rugs to walk on.
Put all the furniture exactly where we wanted it. Offered to unpack all the boxes but we were happy to do that.
Overall very pleased.
Hannah J on 1 Mar 2020
Professional, quick, accommodating - would recommend
LucyH on 9 Dec 2019
Excellent Service, worth their weight in gold.
Friendly, Reliable,Respectful. couldn't ask for a better service.
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14B Chequer Street
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