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Customer ratings

4.9 out of 5.0 based on 43 reviews

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Novello Chartered Surveyors (South West)

 Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South West)

Average service quality  

Average value for money

4.9 out of 5.0 based on 43 reviews

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Received an email to say they'll be in touch but haven't heard back for two weeks.

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No further comments

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Delighted that I used the site and found Goldcrest. Would 100% recommend without any hesitation. Polite, prompt, efficient and very helpful.

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Everything ran smoothly and report looked good with useful information

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Very efficient service. Can’t fault them.

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The firm provided me with more information and also delivered the survey report on the scheduled date.

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I have a mixed opinion about this company. Firstly, the full survey was very comprehensive and impressive from that point of view; however, the surveyor seemed to be over-zealous in his analysis of issues and I felt as though he was just adding things that ‘could’ have been an issue to cover himself, rather than giving me an honest opinion. It made it very hard for me to know who to trust and I had to consult others for second/third opinions to come to a conclusion about whether I needed to worry (which in most cases I didn’t!) This was a good value survey compared with others, but I probably wouldn’t use this firm again.

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Really responsive

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Very helpful and fit in around the current owner