Customer ratings

4.2 out of 5.0 based on 92 reviews

  1. 52
  2. 28
  3. 4
  4. 3
  5. 5

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Muve

Muve (formerly Connect2Law) has an experienced and friendly team of conveyancing lawyers, dedicated to swiftly completing your transaction. You can see the high level of service we provide by reviewing below the testimonials from past clients:

The most efficient conveyancing that I have ever had.- Mrs McDermid

Thank you for getting me through the last few months. Top conveyancing team! - Mrs Galsworthy

The conveyancing was performed excellently. I built an excellent rapport with the team - Mr Winder

Having used solicitors in the past for various things we were prepared for pitfalls. However your services made it simple and stress free. Would recommend! - Mr Robins

I would like to thank you for all your help and patient kindness in guiding us through this new and complicated experience - Mr Alexander

An excellent service - Mr Willis

Thank you for all your help-that was probably the most pain free sale I have ever experienced! - Marie Hayes

Connect2Law made this very stressful process as painless and manageable as is possible.  They did such a great job, being available for the occasional time when we had to speak. They made the process so much better than any other experience I’ve had with lawyers. I would without doubt recommend them to anyone looking for a great conveyancing lawyer.   I certainly aim to work with them again for my next purchase

- Mr S. P. Conveyancing Customer

I cannot praise highly enough the service we have received…. I found the service highly efficient and proactive; all transactions were carried out expediently and there was never a need to chase responses to queries. Having the ability to communicate by email was useful, as was the fact that our lawyer was always on hand to answer our calls - Mr Kennedy

 

 

Customer Reviews

Muve

Average service quality  

Average value for money

4.2 out of 5.0 based on 92 reviews

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On average it took x3 emails to get an amendment made. The MUVE portal doesn't work that well for uploading files so a lot is done via email. You get given a direct line to your 'dedicated account manager' but always go through to the main desk where you have to give ALL of your details and reason for calling, everytime...

Thank you very much for the 4* rating and the additional feedback that you have provided. We are constantly reviewing our technology and are one of the only law firms in the UK to have a dedicated in house IT team to be able to make these improvements. So we shall review your comments in detail and see what can be done to make this a 5* review for the future!

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Good communication

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- We have a very simple case; first time buyers for a chain-free property. - Very poor internal communication, no preparation was made when my conveyancer left the company and my case was not handed over in advance causing delays and missed exchange. - Would block phone number (Would try to call them to follow up on issues - tried different phones to call them and only answered phones that were not ours) - When exchange was missed and phone calls/emails were not being answered, had to get in contact with CEO - after which they were able to exchange immediately. - Portal is very clear and up to date at the start but quickly becomes redundant as it is not updated - I went with them because of a) the onboarding team was very excellent, great sales people, b) good trustpilot reviews at the time and reallymoving.com recommended, c) guaranteed completion before stamp duty holiday, and d) they were the only company i could find taking clients so close to the deadline last winter. - I imagine they took on too many clients over stamp duty holiday and got overwhelmed/did not have the staff to keep up with caseload. - Given our tight and desperate situation, I suppose we could not have gone with any other conveyancers BUT I was very disappointed with how unnecessarily stressful it was working with Muve. If the stamp duty holiday was not a thing then I probably would not recommend them - but hopefully in that case, they would be less overwhelmed and not mismanage your case.

We are disappointed to read your review and we apologise for the confusion in respect of the handover between our conveyancers, which resulted in 2 days delay to exchange. Ultimately completion occurred on 26th April as agreed by you and the vendor; a duration of 12 weeks from date of instruction. As you were aware at the time, we were in a position to complete by 30th March (before the original Muve conveyancer left, which would have meant no handover was necessary), but your vendor wanted a later completion, which was agreed by all parties. We do apologise for the inconvenience and have contacted you to discuss this further with you. Overall though, at a time of very high demand due to the SDLT holiday, 12 weeks was significantly quicker than the national average, and for well over 90% of transactions where we were pushing to beat the June deadline we did achieve that timeline, so we feel this demonstrates we did have sufficient staff for the volume of work we accepted. If you wish to discuss this further, please feel free to contact us.

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We haven't yet completed the sale or purchase, but so far I have been impressed by their communication and efficiency.

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Atrocious. They agreed to conduct the conveyancing once they had all the information about the residential property I was buying.. I submitted all the paperwork. Then almost a month into the process they called me to say they couldn’t handle the case. I will now likely miss the stamp duty deadline so they have cost me thousands..

Dear Adrienne, Thank you for your feedback which we have discussed with you. As explained, your comments in regards to both aspects of your complaint are misleading and we wish to confirm why that is so. Firstly, you instructed us on 26th March and then proceeded to have a discussion with the tax authorities. Following that, you shared the information with us and we confirmed that we could not act for you on 9th April (only 13 days later, not a month). Secondly, you will not miss the stamp duty deadline as the holiday does not apply to mixed use properties. We're sorry that you did not get the outcome you wished, but wish you all the best for the future Best regards, Muve

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Handled the sale of my property smoothly and efficiently. All queries were answered promptly and I was kept up to date of the sale throughout the process.

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Fantastic team, super quick

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So far excellent service!

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They have been great so far. Admin staff were on the ball from the start with all the questions I had. The process has been very informative and reassuring throughout. I haven’t had to ask any questions about progress as I’ve been kept in the loop with everything. The online system has also been easy to use and keeps you in the know of what’s going on behind the scenes

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Great so far