Customer ratings

4.1 out of 5.0 based on 49 reviews

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Muve

Muve (formerly Connect2Law) has an experienced and friendly team of conveyancing lawyers, dedicated to swiftly completing your transaction. You can see the high level of service we provide by reviewing below the testimonials from past clients:

The most efficient conveyancing that I have ever had.- Mrs McDermid

Thank you for getting me through the last few months. Top conveyancing team! - Mrs Galsworthy

The conveyancing was performed excellently. I built an excellent rapport with the team - Mr Winder

Having used solicitors in the past for various things we were prepared for pitfalls. However your services made it simple and stress free. Would recommend! - Mr Robins

I would like to thank you for all your help and patient kindness in guiding us through this new and complicated experience - Mr Alexander

An excellent service - Mr Willis

Thank you for all your help-that was probably the most pain free sale I have ever experienced! - Marie Hayes

Connect2Law made this very stressful process as painless and manageable as is possible.  They did such a great job, being available for the occasional time when we had to speak. They made the process so much better than any other experience I’ve had with lawyers. I would without doubt recommend them to anyone looking for a great conveyancing lawyer.   I certainly aim to work with them again for my next purchase

- Mr S. P. Conveyancing Customer

I cannot praise highly enough the service we have received…. I found the service highly efficient and proactive; all transactions were carried out expediently and there was never a need to chase responses to queries. Having the ability to communicate by email was useful, as was the fact that our lawyer was always on hand to answer our calls - Mr Kennedy

 

 

Customer Reviews

Muve

Average service quality  

Average value for money

4.1 out of 5.0 based on 49 reviews

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Very good service. Their online portal is perfect.

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MUVE was acting as our solicitors and I was very pleased with the service I received. Amy was always on hand to answer any questions and She was very reassuring with any concerns I had. I felt in good hands with Ranjala and her team.

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Good online portal. Fast response to emails. Clear information and helpful staff.

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Excellent Service, quick to come back and communicate with you on emails and phone calls. Very informative, happy to guide you through the process and explain each stage when buying a house. Even if you don't understand the terminologies, they are happy to go through it again and make sure you understand and are happy with the explanations. Highly recommendable- we are first time buyers.

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They have been fast and efficient, and we have never been left in the dark about anything. Any queries we have have been cleared up, and we should have a completion/move in date this week. :)

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I am still in the process of finding a property, but so far the services I got from Muve are all great. Both Dan and Holly are very helpful, responsive and happy to share information. So far so good!

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I had a very very poor experience when dealing with Connect2law/Muve. A few examples below. Total time from requesting services to completion 5 months. 1. During the course of my purchase I had 3 different conveyancers and 2 different account managers. Similar to other peoples advice it is extremely difficult to talk with anyone on the phone - In fact the last conveyancer did not even have a phone as one was not installed in her office and no one could see a way past this. 2. Multiple times I was told incorrect information by the account manager that progress was being made, only to find out later nothing had happened. 3. The team will wait for the post to deliver any paperwork, there was no thought of requesting it by email. I had to chase this and forward it on to save days of waiting. 4. My conveyancer was changed for the second time 10 days before completing as the previous one's contract ran out, I was not made aware of this until I phoned for an update (after no answer from emails) only to find no one working on the file. 5. I asked to speak with someone with customer services regarding my poor experience. No one has replied. Looking at the other reviews it seems you can get lucky with Muve, however, I nearly lost my purchase due mainly to poor communication. I would suggest avoiding at all costs!!

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There was a change of personnel during my transaction. After the new account manager and solicitor were appointed, the purchase was swiftly completed.

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