4.1 out of 5.0 based on 223 reviews
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Muve Conveyancing
At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.
We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!
By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.
Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.
Muve
Average service quality
Average value for money
Service quality
Value for money
AK on 15 Jun 2022
Excellent communication
JAS on 13 Jun 2022
Muve is a relatively budget conveyancing firm and you essentially get the service you've paid for. Yes there were some delays, a handful of small mistakes, minor frustrations, and better communication would have been nice at times. However, they still got us to exchange, and then to completion without any major concerns. Roger (account manager) and Siyathma (conveyancer) were pleasant to deal with and kept us updated on progress on a weekly (sometimes fortnightly) basis. Our account manager was fairly easy to get hold of by phone or email, and would communicate our questions promptly to the conveyancer. Answers sometimes took a while, but again, this was to be expected. Overall, I have little complaint. Muve have delivered on our instruction and we now have our house after about 3.5 months of conveyancing. Don't expect a top shelf/above-and-beyond service, you get what you pay for, no bells and/or whistles.
Fionas on 9 Jun 2022
My service from lishani was excellent
Jay B on 9 Jun 2022
MUVE made my move effortless and smooth. I received weekly updates and if I ever wanted any answers they swiftly sorted those out. Would highly recommend.
LJ on 9 Jun 2022
Very efficient and nice to work with 😀
K Saing on 9 Jun 2022
As a first time buyer , I have no idea of conveyancing process . Visiting the MUVE website and exchanging emails between account manager and me , I was clearly guided . Communication is easy and having response in 24 hours. At the final days my solicitor lead me all the preparing for smooth transaction with no obstruction . The completion went well on the proposed date.
Midwife1 on 7 Jun 2022
They are the worst solicitors I have ever dealt with, they don’t answer calls and they don’t call back and have an unbelievable turnover of staff. A purchase that should have been completed in 12 weeks took 7 months I would never use them again.
Dear customer, Thank you very much for contacting the feedback team at Muve. This is a short note to acknowledge receipt of your feedback. A member of the team will investigate your complaint and will be in touch with you within the next 05 working days. We would like to apologise for any inconvenience caused. Rest assured that we will endeavour to resolve your concerns as soon as possible. Thank you, Team Feedback- Muve
Unhappy customer on 7 Jun 2022
Communication and progress towards the sale was slow and I had to push constantly. 3 months after completion I still have not recieved the cash back for my mortgage despite chasing them every week.
Disgruntled of Berkshire on 6 Jun 2022
Using Muve was the worst decision we have ever made. We have bought / sold many properties over the past 20 years and chose Muve based on their local office and good reviews. However, these must have been false and the work was done in Sri Lanka by staff who simply didn’t understand the English property system. Their incompetence led to extended and repeated delays which in turn led to our buyer withdrawing, even after we had warned Muve this would happen if they didn’t get on and do their job properly. To get the buyer back cost us £5,000 off the agreed sale price. We were repeatedly told everything necessary had been done, all enquiries answered, but they hadn’t been! They kept re-sending responses that had been challenged or dismissed, expecting a different outcome. We had three conveyancers and two account managers, all of whom were next to useless in terms of their effectiveness and ability. We had to intervene repeatedly, explaining what we thought it was necessary to do or say in response to the buyer’s queries. I sent over 100 emails to the last conveyancer alone and this caused us so much work, so much stress and took up so much time. We ended up dealing through the CEO, David Jabbari, who ultimately offered a £500 refund but we opted to bring this all to the attention of the Property Ombudsman instead as we wished to bring this company’s practices to light. They even failed to complete on the agreed day but didn’t tell us - we had to chase and find out what on earth was going on!! This was the most simple transaction - a rental property being sold to another landlord, no chain involved and the tenant staying in situ - but they screwed it up big time! Their portal was never updated so was useless, despite being a key marketing feature; we made official complaints following their published process but these were simply ignored until we tracked down the CEO.
Still Seething on 6 Jun 2022
Without doubt the worst conveyancing experience I've ever had. Nothing happened unless I chased. Deadlines and promises meant nothing. Mistakes were made in the conveyancing process, including a calculation error that meant they didn't have enough money on the day of completion. I will never use them again
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