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Customer ratings

4.2 out of 5.0 based on 382 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing has been delivering first-rate conveyancing since 2001, providing a transparent and low-stress service that puts you in control, whether you’re buying, selling or remortgaging a property throughout the UK.

 

As part of Simplify, the UK’s largest independent conveyancing and property services group, we put our customers at the heart of everything we do. We're proud that our commitment to quality and transparency has earned us over 7,000+ five-star reviews on Trustpilot.

 

Understanding that property transactions don’t always go to plan, our No Move, No Legal Fee Guarantee protects you from being out of pocket in the event of your sale or purchase falling through. Our customers also get access to our innovative online portal, giving them 24/7 control over their move.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 382 reviews

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I liked the website and online case file, but the experience was not very personal at all.

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So far they have been fantastic. Very efficient. Update me regularly. Would recommend to all my family and friends.

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Excellent and timely...most helpful... Very satisfied... Value for money!

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No further comments

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A bit dubious after reading a few negative comments about online conveyancing and estate agent advising that it may delay the move (they elbow you their own in house provider). What can i say? our conveyancer had searches back and questions raised and before our cash purchaser's high street solicitor had even requested theirs! The online system was handy - going through forms at your leisure and being able to upload instantly took a lot of pressure of the process, after uploading documents on a Sunday afternoon for instance, I would get a call 9.30 Monday with explanations to queries and easy to understand advice. I found contacting by phone to be easy, normally being able to speak to my conveyancer, Neil Hall, and they are available up to 8 or 8.30 in the evening which is also great. When the purchase fell through, it only took a call with a brief explanation for the account to be closed and unused searched funds to be reimbursed and, as part of their terms, I wasn't charged legal fees without quibble and will not be charged search fees again if I find another property. Will definitely use again!

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Overall experience was fantastic, however, I would like it to received regular updates on the progress of my application.

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They got the job done and were friendly and helpful in communication. However, frequently there would be no reply when I called and I had to chase things up a lot. I had the impression that they had too many cases on the go and if I didn't keep contacting them they just let our file sit.

We're pleased to hear that we got the job done and you valued our friendly and helpful approach. Your case took place during a particularly busy period for the market as a whole, which resulted, on busy days, in it becoming harder for all clients to get through to their conveyancer on the phone at their first attempt. We apologise that, in this instance, we have not met your expectations.

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Easy to use site and friendly, professional service from everyone at 1st Property Lawyers

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I was disappointed in the level of service I received. I never felt that I was dealt with as a priority at any stage, and had to continually chase for answers. Messages were not passed on either by voicemail, email or in person, and often they were so busy they didn't answer the phone at all. I wonder how long my transactions would have taken if I had left them to work at their own pace? I had 2 transactions, independent of each other which each took over 5 weeks longer than expected to reach completion. Far longer than when I had done the same thing 2 years previously. I am extremely disappointed as I had specifically chosen to use a conveyancing company as I had thought that they would have been more organised than a high street solicitor. Unsurprisingly I would not use, nor recommend their services again.

We are disappointed to hear that the service we provided in this instance may not have met our usual high standards. The cases in question took place during a particularly busy period for the market as a whole, which resulted in average transaction times (compared with 2 years ago) increasing considerably and, on busy days, it becoming harder for all clients to get through to their conveyancer on the phone at their first attempt. Our team are focused on proactively managing cases on behalf of our clients and keeping them informed every step of the way. We apologise that, in this instance, we have not met your expectations.

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