4.2 out of 5.0 based on 394 reviews
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My Home Move Conveyancing has been delivering first-rate conveyancing since 2001, providing a transparent and low-stress service that puts you in control, whether you’re buying, selling or remortgaging a property throughout the UK.
As part of Simplify, the UK’s largest independent conveyancing and property services group, we put our customers at the heart of everything we do. We're proud that our commitment to quality and transparency has earned us over 7,000+ five-star reviews on Trustpilot.
Understanding that property transactions don’t always go to plan, our No Move, No Legal Fee Guarantee protects you from being out of pocket in the event of your sale or purchase falling through. Our customers also get access to our innovative online portal, giving them 24/7 control over their move.
MyHomeMove Conveyancing
Average service quality
Average value for money
Service quality
Value for money
Disappointed on 21 Oct 2014
I was disappointed in the level of service I received. I never felt that I was dealt with as a priority at any stage, and had to continually chase for answers. Messages were not passed on either by voicemail, email or in person, and often they were so busy they didn't answer the phone at all. I wonder how long my transactions would have taken if I had left them to work at their own pace? I had 2 transactions, independent of each other which each took over 5 weeks longer than expected to reach completion. Far longer than when I had done the same thing 2 years previously. I am extremely disappointed as I had specifically chosen to use a conveyancing company as I had thought that they would have been more organised than a high street solicitor. Unsurprisingly I would not use, nor recommend their services again.
We are disappointed to hear that the service we provided in this instance may not have met our usual high standards. The cases in question took place during a particularly busy period for the market as a whole, which resulted in average transaction times (compared with 2 years ago) increasing considerably and, on busy days, it becoming harder for all clients to get through to their conveyancer on the phone at their first attempt. Our team are focused on proactively managing cases on behalf of our clients and keeping them informed every step of the way. We apologise that, in this instance, we have not met your expectations.
scubabiy on 4 Sep 2014
None
N/A on 25 Aug 2014
Very straightforward approach and easy communication
Brian Patient on 15 Aug 2014
This company are completely disorganised, don't communicate properly, don't respond to e-mails or voicemail messages. They don't care about there customers at all. There is a low level of technical expertise. Customer satisfaction if of NO interest. I strongly recommend that you remove them from your website. I wish I had never used your website to select my conveyancer. Brian Patient
We take the feedback from our clients very seriously and we are sorry to hear that you have received an unsatisfactory level of service. Your case will be reviewed and you will be contacted by a Manager to discuss the matter further. Kind regards, 1st Property Lawyers.
ant on 6 Aug 2014
really good and they get back to you quick
Sunny on 5 Aug 2014
What you get invoicied is exactly what you pay
Lmo on 31 Jul 2014
Excellent in breaking down the costs and explaining the process - as first-time buyers it was really reassuring and helpful. Customer service is really good - always polite and nothing is too much trouble.
Hellsbells on 9 Jul 2014
Kept me informed via email, test and telephone calls. My queries were always answered promptly. I will definitely recommend this firm
SurveyGoGo on 13 Jun 2014
Very efficient, friendly, readily available, supportive of first time buyers
Scoob on 28 May 2014
I liked being able to check progress online. Robert was easily contactable and dealt with all issues that arose in good time. I would recommend the company to friends and family.
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