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Customer ratings

4.2 out of 5.0 based on 382 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing has been delivering first-rate conveyancing since 2001, providing a transparent and low-stress service that puts you in control, whether you’re buying, selling or remortgaging a property throughout the UK.

 

As part of Simplify, the UK’s largest independent conveyancing and property services group, we put our customers at the heart of everything we do. We're proud that our commitment to quality and transparency has earned us over 7,000+ five-star reviews on Trustpilot.

 

Understanding that property transactions don’t always go to plan, our No Move, No Legal Fee Guarantee protects you from being out of pocket in the event of your sale or purchase falling through. Our customers also get access to our innovative online portal, giving them 24/7 control over their move.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 382 reviews

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Very good communications both E-mail and a personal call.

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More reguklar updates ( E Mail is fine) so you know things are happening

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If you want a direct telephone line to your conveyancer, and/or prompt replies to correspondence, this is not the company for you. For this reason, I would not employ them again.

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Seems ok

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They are fantastic, they never made me feel any question was trivial and answered all my queries promptly. The whole process only took 4 weeks from start to finish.

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I have already recommended them to a family member - the oline tracking was very useful.

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Great communication, very good service and good value for money.

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Excellent throughout kept me informed all the way, just three phone calls needed the test done online, would recommend

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Good online portal.

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Avoid this firm at all costs in my humble opinion as a customer. We had nothing but issues beyond the sales patter and quotes supplied by the sales department. 1. Your "personal" conveyancer is always on day off, holiday, dealing with other clients or on the phone. 2. They had obviously taken on more cases than they could handle in nov, dec as they spent weeks doing nothing on our case. 3. There systems do not allow for new home purchases so the online system is pointless. 4. They do not respond to emails. At all! Strange for an online firm. 5. They do not return calls. 6. They send the wrong information to other solicitors. I ended up doing stuff myself or we would never have completed. 7. You are a number. Its all very impersonal. Nothing like being able to see someone or wait in a local office to push things along. 8. They get the charges wrong on your invoices. Then don't respond to your emails to get things sorted. 9. Faxes, items, emails, posted items. "Just arrived today" whenever you chase anything up. 10. Incredibly slow. People answering phone don't have a clue and are poorly trained. Thats our 10 reasons. Don't put yourself through added stress of using people who quite honestly don't give a dam about your sleepless nights and just see you as a revenue stream. Save yourself. Don't do it. Use someone local. Please..................

Thank you for your feedback. If you would like to contact us directly so we can look into your case, we would be very happy to talk through the issues you have raised. Please email [email protected] We pride ourselves on delivering exceptional service to our clients and apologise that you feel that you have experienced a poor service. Kind regards 1st Property Lawyers.