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Customer ratings

4.8 out of 5.0 based on 106 reviews

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Intercity Removals and Storage

We are a friendly, professional and highly reliable removal company from Cardiff. Our professional members of staff are available 24/7. We provide free quotations of all types of removals and deliveries whether it is home or office. The company goal is providing the best quality services with competitive prices, ensuring that you will have a safe and efficient, stress-free move. We have different sizes of vehicle subject to work and loads

Customer Reviews

Intercity Removals and Storage

Average service quality  

Average value for money

4.8 out of 5.0 based on 106 reviews

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George emailed the quote to me and then rang me to see if I had any further questions. I sent him some photos of what was to be moved and we confirmed the price. I was moving from Cardiff to Hampshire. The pickup van arrived right on time, the men were efficient and really knew what they were doing. I was a bit concerned about the delivery at my new address as the entrance way is very narrow - the guys were SO careful. They unloaded everything and put it exactly where I requested. They were efficient, careful and courteous. They made everything seem so easy. This might all sound too true for words - but it was - the whole experience "flowed" perfectly. Very many thanks.

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Man Van Cardiff were excellent from start to finish. Very professional and reassuring contact with George beforehand. On the day of the move they arrived on time and worked tirelessly to get the job done. They took such care of our belongings, especially my very heavy precious piano. Nothing at all was damaged and everything was put in our new house in the rooms we wanted. We highly recommend Van Man Cardiff. Thank you George, Christian and colleagues.

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Great company! Very professional service. The movers did not stop or take a break (until I made them!) They got the job done quickly and calmly and made moving house a breeze.

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No further comments

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George's communication with me was fantastic and his two delivery men were so friendly, funny and competent. They arrived on time, got on with the job in a very professional way. I would highly recommend them to anyone and I would definitely use them again.

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Excellent and efficient company, booked them at the last minute and all ran smoothly with two lovely removal men who moved our home quickly and carefully. Thoroughly recommend them and will be using them next time.

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Very good they just got on with it

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George provided a great service at an extremely busy time of year. George's team were faultless & hard working with both the packing & removal. Saved us a lot of work & made our move run smoothly.

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Yes unfortunately. I had paid for a 7.5 tonne truck, and on the day of moving the two men turned up with a 3 tonne truck and a transit van. I spoke with the two removal men stating it was not big enough, they spent an hour looking around the house, talking between themselves and nothing actually was loaded up for over an hour and a half. Eventually the boss George turned up with another 3.5 tonne truck after I had had some serious words of guidance on the phone, and in fairness he stayed until the two vans were fully loaded up and unto he had unloaded the first van the other side. The whole move took over 7 hours, and I only live around the corner from the previous house. The two guys worked very hard but in all honesty they were not in my opinion trained to a high enough standard and scuffed some of my wood furniture from the bedroom. The price was very competitive but the company manager failed to phone me the night before to advise me there was a problem with the 7.5 tonne truck they were meant to be brining, in all honesty I think the company were trying to get away without having to hire a second can to cut costs. I would struggle to recommend this company and felt let down by their horrific organisation skills.

From the very first original quote provided to the client we never promised a 7.5 tonne however we did give an option of either a 7.5t lorry or 2 x Luton Vans with 2 members of staff. So as a result we organised 2 x Luton vans. Unfortunately we had an engine problem with one of the Luton vans which we apologised for and immediately took steps to resolve. Therefore to ensure that the client was looked after and not let down on the day I decided to send a 3.5t van and a high roof transit van(size wise more than a half of a Luton van). I chose to do this because the client was moving only couple of streets away and I felt this was entirely suitable to facilitate the move. As we had experienced this issue I was very keen to ensure that the client was happy and so I re-arranged other appointments to ensure that I personally took the van across and I also stayed on site until all house belongings were loaded and until one of the vans was unloaded. I did this to ensure the customer was happy and that they could see we were doing everything to ensure a smooth move. Therefore I was very disappointed to read the comments about cost cutting as that was the farthest thing from my mind. The customer had a lot of large bulky items to move which was very time consuming, including a upright piano, and the reason that we only started to load after one hour was because we had to dismantle a very large table and we always take a little time to ensure that we pack correctly and efficiently the correct items in the most logical order. During the process we also had to disconnect the washing machine and the dishwasher which took additional time. I do feel that the move took the right amount of time, bearing in mind the reasons stated above. As I was present the client actually had 3 members of staff for the majority of the time and at no point they said that anything was damaged to any member of the team on the day. All of our team members are fully trained and very experienced and we have only ever received positive reviews however it was a very hard and difficult move taking in consideration the access(very narrow corridor at both ends) and the size of the items.

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Man Van Cardiff offer an exceptional service at a great price compared to every other company in Cardiff. George is friendly, polite and professional as are his team, who took great care on the day to ensure that we were happy with the service. They arrived promptly, were very efficient and greatly exceeded our expectations. Highly recommended - don't go anywhere else and you won't be disappointed.