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Customer ratings

4.6 out of 5.0 based on 107 reviews

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Sure Removals

Sure Removals was established by a team of removal professionals who have worked within the removals and storage industry for over 20 years. We offer a range of services including domestic relocation, full packing and unpacking services and storage solutions. We ensure all our staff are highly trained, professional and understand the stress that moving home can cause. Our friendly teams are ready to go the extra mile to ensure the first day in your new home is a memorable one!

Customer Reviews

Sure Removals

Average service quality  

Average value for money

4.6 out of 5.0 based on 107 reviews

Service quality

Value for money

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I was very impressed with the removal team Paul and Ali - so efficient in packing up and very polite. Everything arrived safely.

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Very professional and hard working guys. Turned up half an hour early which was no issue! They moved quickly and efficiently to get everything in the van safely and securely. They didn't rest until it was all unloaded the other end either. All done by early afternoon - only slight snag was the team weren't notified that we'd requested 5 wardrobe boxes which was a pity. However they hung our garments along the side of the clean van so no real issue, just bad comms between head office and the guys. Would recommend this

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Very easy to deal with, did an excellent job and were super quick. Paul and Julian did a great job for us and I would recommend and use them again. Thanks

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Liam was quick to respond via email and the whole process was smooth and easy. The removals guys were professional and worked quickly. All in all, it was a great experience and we’ll use them again.

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They turned up on time. We had one really nice man (Eric) plus 2 others who were ok. All very rushed but I know we had to keep to a timetable.

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Was great to have them to move my belongings, they did a good job, waited for nearly 6hrs for the house keys and made sure that everything were packed and taken away. Did a second trip as lorry was full. I would recommend using their services to anyone looking to move house.

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The company does not provide a good service I suffered lots of frustrations I told them my daughter-'s wardrobe dies not requir dismantling as it was brought in in one piece but they didn't listen. They removed the doors and broke one of the bars for hanging clothes and didn't tell me and I don't what they did withe bar as I can not see where it is. They took money 120poinds for dismantling the wardrobes and later refund it after a long time of waiting and emailing for the refund. Their admin communication is very bad they do not have good customer service at all. They do not have the customer at heart but money. I took pictures to show that they first filly dismantle the wardrobes but took money for it that is when yhey decided to refund it. I am not a happy customer at all and would not recommend this company.

Thank you for your feedback. We had quoted for a removal service only and had been advised all items will be prepped and ready to go. Upon arrival the removal crew advised that the wardrobes were too large and not in a great condition, and they will need to be dismantled to safely move them and if you would like them moved whole it would be at your own risk. We did charge for this service which you had agreed to and paid for immediately. After 20 minutes you had phoned and changed your mind - we did refund the charge. We are happy all items were moved safely in the end and for your kind comments made separately regarding the team. We wish you all the best in your new home. Sure Removals

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The sales team is responsive and helpful. The moving team of Marius and Julian are fantastic. They are friendly and efficient. They arrived on time, worked hard, and helped us move smoothly. Highly recommend them!

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It’s a fantastic company and I thank God I was able to use the company. The two gentlemen did a very good. At first I was quite worried then later the job was done so perfectly. I will recommend this company to anyone. They took their time and not in a rush.

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Fantastic service end to end. I believe that moving house is one of the most stressful things someone can do, but I have to say... our move day was not stressful at all and that's mostly thanks to Sure Removals. Hussien kicked off our conversations, gave a competitive quote but most importantly (for me anyway), was a clearly trustworthy guy - taking the time to answer my seemingly endless questions and staying patient when our move date moved multiple times. On the day Silvio and Marius turned up on time, ready to crack on and loaded everything carefully and quickly! On the way to our new house, we got the call saying we could collect keys but we were still over an hour way. I called Silvio who said 'take your time, drive safe', a statement that really stuck with me. It's in their interest to get things done quickly but they didn't rush us. When we arrived, the guys got to work and unloaded everything with the same care and speed as when they loaded. Fantastic. Lastly: the price quoted was exactly the price. Nothing hidden, no small print. Perfect!