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Customer ratings

4.6 out of 5.0 based on 33 reviews

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Sure Removals

Sure Removals was established by a team of removal professionals who have worked within the removals and storage industry for over 20 years. We offer a range of services including domestic relocation, full packing and unpacking services and storage solutions. We ensure all our staff are highly trained, professional and understand the stress that moving home can cause. Our friendly teams are ready to go the extra mile to ensure the first day in your new home is a memorable one!

Customer Reviews

Sure Removals

Average service quality  

Average value for money

4.6 out of 5.0 based on 33 reviews

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What a pleasure! From the initial calls through to delivery, the team worked hard to make our move easy and delightful.

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Sure Removals were easy to book and responsive to emails. The team providing the packing service and the movers on the day arrived on time. They were friendly and helpful, although they repeatedly asked whether we had any updates regarding when we were going to get the keys which significantly increased our stress on the day. The vendor dropped off the keys at the estate agent late, so we did not get access until 13:30. In the terms and conditions, access after 1pm is charged at £84 per hour- we were charged for a whole hour for this 30 minute delay. We had so few things to move and reconstructed one of items of furniture ourselves which allowed the removal team to leave early and complete another job- it therefore seemed really unfair to be charged extra for the delay in getting the keys. All in all, it might have been cheaper than other quotes, but after this extra fee for the delay getting the keys the difference was not so great and it was definitely a more stressful experience than with other removals companies.

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They were super efficient at loading and unloading and put everything where it needed to go at the new property

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Not really

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Incredible service. Efficient. Did everything and more to cater for our hectic day. Loved the service from start to finish, and would highly recommend!! :-)

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Turned up within their time slot and efficiently moved all items as needed

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Liam was very helpful in arranging our movers. The movers we had we’re brilliant! Very helpful and efficient!

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Great service all round. The two man team did a great job moving all our stuff down a narrow flight of stairs and into a storage unit like they are Tetris pros. Will and am going to use them again.

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Very helpful. Having never done this on my own I had a lot of questions. They didn't make me feel stupid for asking them. They were quick to help. The movers were fantastic always checking with me and actually alerted me to a wheel broken on the bed so I can sort that before I move again. I was nervous as I've never used a removal company before and I wouldn't hesitate to let any family or friends know who to use.

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Really helpful guys who made the move so I had easier!