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Customer ratings

4.5 out of 5.0 based on 127 reviews

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Sure Removals

Sure Removals was established by a team of removal professionals who have worked within the removals and storage industry for over 20 years. We offer a range of services including domestic relocation, full packing and unpacking services and storage solutions. We ensure all our staff are highly trained, professional and understand the stress that moving home can cause. Our friendly teams are ready to go the extra mile to ensure the first day in your new home is a memorable one!

Customer Reviews

Sure Removals

Average service quality  

Average value for money

4.5 out of 5.0 based on 127 reviews

Service quality

Value for money

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This was easy, quick and good value job. I was happy. And would recomend Sure removals. Thank you

Service quality

Value for money

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I booked with Liam, after being delayed by the estate agent several times Liam was very understanding and accommodating in making sure I could book. On the day the two man team arrived early and identified themselves, and began to start work straight away. The guys were very professional and respectful of property and belongings. It was the first time I had used a removal service as I had always done it myself previously, I will not hesitate to use Liam and the guys again. 1st class service.

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Value for money

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Whilst the internal staff were very efficient & knowledgeable, this was not the case on the day with removal personnel. Lorry provided too small, no floor coverings, mattress coverings or wardrobe hangers provided (as advised by contract & internal staff). Chest of drawers broken during move.

Thank you for taking the time to provide feedback. There were additional garden contents that we found on the move day that we did not make allowance for and unfortunately the vehicle was not large enough for the additional items. A survey was offered multiple times before the move date. While materials for items were provided and used on the day, the team didn't deem floor coverings necessary after inspection of both properties. We have taken your notes on board and we wish you all the best in your new home.

Service quality

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Very easy to deal with and we found their details packing service very useful and reasonably priced.

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Yes I would like a reply to my complaint, which was sent within the required complaints timescale on the 3rd Oct. It was a horrid experience, I ended up lugging boxes myself, as I wanted the movers finished and out of my property asap.

Thank you for your feedback. We haven't received any contact from you post move. If you would like to elaborate further on the move can you please contact us at: [email protected] Kind Regards Sure Removals

Service quality

Value for money

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This was our first move and we cannot fault the service received. The quote given for the job was the lowest I received and I was encouraged by the fact that there was someone to answer the phone or email every time I had questions which put us at ease. The lorry turned up early and the movers got to work immediately. They were respectful of the building and of my property. All of my belongings arrived safely and in one piece. I would absolutely recommend Sure Removals without hesitation.

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The Appraisal of contents was wildly inaccurate with the estimated number of bags and boxes being nearly half the actual amount we ended up with. The firm provided no help with resolving this issue. Additionally most of our furniture has dents now, and they were unwilling to move the boxes into the correct rooms.

Thank you for providing feedback. We have not been made aware of any issues with your service either on the move day or after the move had taken place. We do provide inventory lists to all customers upon booking to ensure our quotes/contents moving are accurate. If you would like to speak to us directly to discuss your move you can contact our operations manager at: [email protected]

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We used the packing service the day before, the two fellas Claudio and Paul were great and I highly recommend doing this for anyone moving! On the day Valentin and his two man team were fantastic, very polite, friendly and patient, i wouldn't hesitate to recommend or use them again.

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Sure did an excellent job of both packing and transporting our contents - there was absolutely no damage to any item and they corrrectly estimated times and completed exactly on schedule - two men came to do packing (on a bank holiday Monday at no extra cost) and four men with two vans for the transport the following day. We provided them labels and only one box (of about 60) or piece of furniture was deposited in the wrong room at the other end with everything left tidily placed or stacked. Sure were not the cheapest quote we received but their service was absolutely hassle-free, courteous and professional. We wouldn't hesitate to recommend them.

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Great people to deal with. Quick replies to queries, clear information given, very professional and friendly. On the day, removal was prompt and efficient, very impressed. Treated the house and our belongings with care and respect.