Trunk Logistics Ltd

Called on Tuesday 26th July evening to say the van moving our stuff had broken down. We were told they would not meet our removal day which was on Friday 29th July (Asked if we had quotes from other firms to use. We paid £110 in advance to secure a Lorry (apparently) for our move. Turns out the Lorry broken down was one of their own. Asked why I paid the money? they said, we had too much to take hence needed a 7.5 tonne Lorry. They already knew how much they we're going to load when they took payment for hire. Told us the Wednesday that the only way to do the move would be to take our stuff Thursday, put it in storage, and then deliver Monday the 1st of August. They had no contingency plan whatsoever other than this. Chap calling to tell me this said, Are you sitting down? (Really??!) gave me the news would cost £700 more to store and deliver Monday!!! When I said it's not our fault the Lorry broke down, he said, 'it's not our fault either!!!' backed into a corner what choice did we have?!! I did try to haggle the price but should I really be paying extra for this? I called other firms who were stunned out how we were treated but couldn't help because of short notice. Luckily a local firm came to our rescue at last minute they were told by a large firm we had got in touch and they had availability. I called removers and storers to let them know I would not be needing their services. I told them I'd paid £110 for a Lorry that I wasn't getting and told them I don't care you keep that. We had so much stress with the house purchase and now this, I thought, chalk it down to experience, don't need any more aggravation. The reply from the customer service woman on the phone when I mentioned the hire fee?? I'll never forget, 'it's the way the cookie crumbles love!' I'm absolutely speechless.

Subcontracted out the guys we had were fantastic

Excellent, professional, everything explained in their Survey visit. On time polite and worked at a good but not break neck pace. Everything moved 70 miles on the day no breakages. The day before packing service is well worth it.

Everything happened quicker than originally planned. Office staff very helpful, removers very friendly and efficient. Don't have a bad word to say about the service.

Fantastic service. On time. Accurate pre move survey. Up front honest and professional

Our moving day was terrible, they sent a van that was only half the size we needed. We had to wait over two hours for another van to come and take what could not fit in the first van. I would never recommend this company.

Excellent service all round and an incredibly hard working crew for whom nothing was too much trouble.

Very efficient and quick, got us moved-in, in about 4 hours in total, brilliant.

The packing service was terrible. Multiple items have been broken, mainly due to poor packaging. There were only two people on the moving day so I had to assist. The initial inspection did not translate to what the guys on the day expected. We had to pack our car and leave some items with a neighbour to return to collect. We had paid for several items to be put back together at our new house, our daughters bed was not put together. When we sent photos of the damaged items after unpacking, we were told that we had not provided these within 7 days so nothing could be done. The two men who were there on moving day were good, but they were let down by poor estimation of the job and by terrible packing. I would not recommend using these.

They were stuck in traffic but kept us informed. On arrival, after a quick drink, they were soon getting on with the move.They worked quickly and efficiently, making us chuckle along the way! They coped well with the stairs we have leading up to our house at the other end. We would definitely recommend them!