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Customer ratings

4.2 out of 5.0 based on 91 reviews

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Trunk Logistics Ltd

Trunk Logistics Ltd provides smarter moving and storage solutions. We are experts in removals, relocation and storage. Based on your individual needs, a custom moving plan will be developed that covers every phase of your relocation. Your representative is fully trained and experienced to assist you. Whatever your requirement, from a major relocation to an internal move. Trunk Logistics Ltd will work with you to provide a complete relocation, planning and implementation package.

Customer Reviews

Trunk Logistics Ltd

Average service quality  

Average value for money

4.2 out of 5.0 based on 91 reviews

Service quality

Value for money

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Very friendly team, Aaron and Dean were helpful and worked quickly.

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Will recommend and use again. Very good service, great team of removers, and Bradley was willing to work with my budget.

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The workers were polite and verry hard working

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Paul and his assistant "T" ? were fantastic. They arrived early, were polite, friendly and professional and worked tirelessly. We were ahead of time and they waited patiently until we could gain the keys to the new property without any gripe. Half way through packing up someone senior from the company turned up to check on progress and that I was happy. I most certainly was. We were rather hands on with our move due to excitement and wanting to get in asap. The guys managed the move excellently and I thank them for being all round great guys. A credit to the business and I would certainly recommend them.

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They were brilliant from start to finish. I cannot recommend them highly enough. From Bradley who I booked with following a survey visit to the wonderful team who were incredibly polite and helpful (not to mention strong!!!) They all made moving far less stressful than it could have been.

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Prompt response and competitive quote. The day did not start off well with R&R arriving 2 hours late, but once they arrived they work extremely hard and were a pleasure to deal with. Highly recommended!

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Just over a week before I moved I phoned to confirm and was told sorry cant do it fully booked, even though it had been provisionally booked for about a month.

We try to never disappoint customers and would not intentionally want to turn away work, but when we book provisional dates into our diary more often than not our customers will call and move their dates because of problems with their sale or purchase. (Hence why its provisional and just a guide). In this instance we called the customer on several occasions to try and confirm a date with him because of the busy Christmas period, and unfortunately by the time he wanted to confirm we had other customers wanting to confirm for the same date. We work on a first come first service basis and due to lack of confirmation we could not turn away people that were 100% wanting to move.

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Excellent members of staff, all very helpful. The packers and removers were well mannered, friendly and very efficient.

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Packing was unfinished and so the move took significantly longer than anticipated. We had to finish the packing ourselves due to the packer leaving it unfinished. This meant that not everything was moved by the movers as it couldn't be finished before the truck left. After the move I had to do 2 car trips to pick up items left behind. On the positive side, when the team were struggling to load truck in time, others came to join them to help out which was great and very helpful. However, this whole move was more stressful than it needed to be by the company not delivering sufficiently. The packer should have done more packing as a full pack had been paid for and more people should have been allocated to the move.

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Although the final price slightly differed from your estimate - it was very reasonable and fair, as your estimate did not include additional services i.e. dismantling, re-assembling. They were rather flexible i.e. moved wardrobes without the need to remove garments from them This resulted in less packing - thus helped to make the removal experience less stressful. Removal team was punctual, very quick, pleasant, professional and careful in their handling of all items included in the move.