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  • Miller Metcalfe
  • Joined reallymoving.com: 2015

Customer ratings

4.5 out of 5.0 based on 322 reviews

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Miller Metcalfe

Miller Metcalfe

Miller Metcalfe Surveyors offers national coverage across England and Wales and is a centre of excellence, with accreditation from the Royal Institution of Chartered Surveyors for residential surveys and valuations.

We specialise in:

·         HomeBuyer Reports

·         Building Surveys

·         Valuations

You will receive competitive quotes for your house survey across England and Wales and a detailed, quality survey report with Miller Metcalfe Surveyors.

Our helpful and approachable booking team will listen and guide you on the most suitable survey for your property type. They will then contact the appropriate people, from the agent to the house seller, to arrange a date for inspection.

When your inspection has been completed, you will get a call within 48 hours from your surveyor to provide a brief verbal summary of the survey and description of any significant issues.

Our surveyors combine wide-ranging expertise and experience with national coverage and extensive local knowledge. 

You will receive by email your HomeBuyer Report or Building Survey report within 3-5 working days of the inspection. Our Customer Care Team will then put you in touch with your surveyor if you have any queries about your report.

RICS Home Buyers Report

You should choose this report if you are buying a conventionally built house, flat or bungalow in reasonable condition.

The RICS HomeBuyer Report is a thorough, visual inspection of the inside and outside of a property. The report will identify defects that affect the value of the property, necessary repairs and any on-going maintenance needed. It will also supply information about location, environmental issues, and energy efficiency.

You will have peace of mind about your property purchase with Miller Metcalfe’s HomeBuyer Report.

RICS Building Survey

The Building Survey is recommended for properties that have one of the following characteristics:

·         Large

·         Old

·         Altered

·         Unconventionally constructed

·         In poor condition.

In your survey report, you will be informed of a wide range of issues in the property, including visible defects and potential problems following a thorough inspection. It will also provide an outline of repair options and the consequences of not remedying the problems, and includes advice for your legal advisers and details of serious risks.

All our surveyors are professional, qualified members of the Royal Institution of Chartered Surveyors (RICS).

Customer Reviews

Miller Metcalfe

Average service quality  

Average value for money

4.5 out of 5.0 based on 322 reviews

Service quality

Value for money

Not Very Happy on 15 Jun 2017

Very poor communication. They emailed quickly when they wanted the job but when the survey was complete they didn't answer my 2 emails regarding how long it was going to take to receive the report. It actually took over 3 weeks. I think that's too long. I won't be using them again.

Thank you for your feedback however we are sorry to hear you feel let down by the communication at Miller Metcalfe. I have looked into the background of your instruction and can firm as follows: The inspection was carried out on Tuesday 23rd May, the report was delivered Wednesday 7th June. Our expected turnaround of Building Survey reports is 5-7 working days; I note this was delivered in 10 working days meaning the report was delayed by 3 days. We apologise for this delay and your concerns with communication will be highlighted internally. We do pride ourselves on the service we offer and apologise once again if you feel let down on this occasion. If you wish to discuss this in more detail please do not hesitate to contact our Client Relationship Team.

Service quality

Value for money

Debz on 6 Jun 2017

Excellent service, so helpful and when the seller withdrew the house from the market at the last minute gave 50% refund which I was very pleased about

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Value for money

Jasmine on 26 May 2017

No further comments

Service quality

Value for money

on 10 May 2017

Good service

Service quality

Value for money

Rowdy on 5 May 2017

Miller metcalfe rang within a day of online quote. They weren't at all pushy which is very pleasing. Helpful and professional throughout

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Natalie on 25 Apr 2017

Very quick and effcient service, good value for money. Very pleased that the Homebuyers report came back to us within 1 day of the survey being completed.

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paolo on 4 Apr 2017

Professional. Fantastic group of people which know what they are doing. Knowledge.

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Martin on 3 Apr 2017

Generally good service delivered in an efficient way. Would use again.

Service quality

Value for money

mtat33 on 20 Feb 2017

Should have same contact on all correspondence. Excellent service from surveyor. Real in depth report and photographs and contacted by phone to inform survey complete and ring back if any questions on survey. Excellent.

Service quality

Value for money

stephen on 17 Feb 2017

no