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Customer ratings

4.7 out of 5.0 based on 104 reviews

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Novello Chartered Surveyors (North)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (North)

Average service quality  

Average value for money

4.7 out of 5.0 based on 104 reviews

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Goldcrest were the first company to respond to my quotes request and gave an excellent sales pitch which was exactly what we were looking for from our survey. Christopher Butcher was very polite, friendly, answered all my questions and the company have kept in touch with us from quote to after sales service. Would strongly recommend.

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Really quick service and very professional detailed report

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Efficient service and good communication, at a better price than other surveyors.

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Poor integrity surveyors. I am a buyer using their level 3 service for a house i put an offer on. The surveyor made arrangements with the seller concealing certain defects in the property that I am aware of having certain defects. The report stated that they couldn't have access to certain rooms in the house due to not having keys and put the report based on that missing informarion. The seller confirmed that all keys were handed to the surveyor. They checked for damp in walls that apprantly in good condition, while missing walls near pipes deliberately. I raised a complain and no response was received despite multiple chase up. The report is a pre-filled template with one section completed and read is "as above". I can see now there are other poor reviews and complaints about people finding damp in their property upon moving in that costed thousands of pounds and I wish i read that beforehand. as the sale is pending the survey and I don't intend to throw another £500 because of a corrupted surveyor and a complacant company, i am also taking legal action due to the lack of reaponses- avoid at any cost.

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I had to contact them twice as the first time, no one got back to me however, after the second time, a reply from Sharon was received promptly with an apology. The survey was booked the following day, with the surveyor going out that afternoon. Luckily, the vendor was at home; the report was received five days later, which was a rapid turnaround. The only reason it was not five stars when the report came back was that it randomly didn't have any details of two outbuildings, both locked, which would have been like the outside reported on and the roof's state.

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Excellent service

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Good communication

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Initial contact or after contact would have been great with the actual surveyor but this was not allowed pricing was good and service was great

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Happy with the customer service received, acted quickly to resolves a communication issue. Really happy with service provided so far.