1. Home
  2. Surveyors
  3. Directory
  4. Gold Crest Chartered Surveyors (London)

Customer ratings

4.5 out of 5.0 based on 46 reviews

  1. 32
  2. 10
  3. 3
  4. 1
  5. 0

Ready to get quotes?

Up to 4 instant quotes from Chartered Surveyors

Get surveyor quotes

Gold Crest Chartered Surveyors (London)

Gold Crest Chartered Surveyors began as a father and son team in 2010, providing RICS HomeBuyer Reports, Building Surveys and Mortgage Valuations.

They had a small team covering the East Midlands from their base in between Nottingham and Derby. For many years, they mainly carried out surveys and valuations, with only one administrator, who is still with the firm today. The team has grown significantly, whilst retaining the values and philosophy of when the company was young. Our company slogan is simple: we aim to provide the best possible customer service. This mantra has been instilled throughout the team, which has grown to 20 strong: 12 surveyors and 7 administrators.

All of our profits have been invested back into the company, focusing on systems and training, with the ultimate aim of improving the level of customer service, and improving efficiency of the report turnaround.

We are committed to providing the highest possible standards, and we’re proud of our 5* rating on Trustpilot, which has been maintained over the last 2 years. This rating has been achieved by the administration staff and surveyors, whose dedication and commitment to providing a great service makes the directors proud to be part of this fantastic team. As far as the company is aware, they are the highest rated surveyors in the country.

Gold Crest are proud to offer both Building Surveys and RICS HomeBuyer Reports. Our high quality and well trained surveyors will fully assess the property, point out any issues and deliver a thorough and easy to read report to you as soon as possible. We’re always happy to talk to our clients to make sure they fully understand the report.

We have qualified and professional Chartered Surveyors well located in London to offer HomeBuyer Reports and Building Surveys. Whatever part of London you’re in, we have a surveyor who can offer a high quality report in good time.

Customer Reviews

Gold Crest Chartered Surveyors (London)

Average service quality  

Average value for money

4.5 out of 5.0 based on 46 reviews

Service quality

Value for money

on

So far they have done well.

Service quality

Value for money

on

Very efficient, minimal contact needed by me, everything was sorted out and I was kept informed on every step with a text/email

Service quality

Value for money

on

Good company, completed survey with excellent communication. Information in the survey was really clear and helpful

Service quality

Value for money

on

Professional, but no separate summary of items for lawyers to investigate which my lawyers said was unusual. Also a bit unclear about which costs are essential and which recommended.

Service quality

Value for money

on

Good communication via phone and email.

Service quality

Value for money

on

The survey hasn't taken place yet but so far I've been happy with their communication and speed of service.

Service quality

Value for money

on

They were initially quick to respond and provide cheaper quotes than other firms but then communication became bouncing back and forth between different staff members, which was confusing. When we instructed the survey, they didn't have flexibility for scheduling so it had to be changed multiple times, which delayed the whole process. This was contrary to information we were provided in the decision making process. We were also told that the only way to communicate directly with the surveyor is to go through the call centre. This was also different from some of the review comments we found.

Dear client, thank you for your feedback which we accept and I would like to apologise for the delay in replying back to you and also any misunderstanding with the booking process. Please call the office if you would like to discuss further, otherwise, we wish you well with your purchase. Kind regards Gold Crest Chartered Surveyors

Service quality

Value for money

on

Very happy with the Building survey, the report was comprehensive and the company was very easy to deal with.

Service quality

Value for money

on

They kept me informed by phone, text and emails and were very proactive so far I received the survey on time and a call stating I could connect them at any time, perfect

Service quality

Value for money

on

Very good service and pleasant surveyor.