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3.3 out of 5.0 based on 2 reviews

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Gold Crest Chartered Surveyors (London)

Gold Crest Chartered Surveyors began as a father and son team in 2010, providing RICS HomeBuyer Reports, Building Surveys and Mortgage Valuations.

They had a small team covering the East Midlands from their base in between Nottingham and Derby. For many years, they mainly carried out surveys and valuations, with only one administrator, who is still with the firm today. The team has grown significantly, whilst retaining the values and philosophy of when the company was young. Our company slogan is simple: we aim to provide the best possible customer service. This mantra has been instilled throughout the team, which has grown to 20 strong: 12 surveyors and 7 administrators.

All of our profits have been invested back into the company, focusing on systems and training, with the ultimate aim of improving the level of customer service, and improving efficiency of the report turnaround.

We are committed to providing the highest possible standards, and we’re proud of our 5* rating on Trustpilot, which has been maintained over the last 2 years. This rating has been achieved by the administration staff and surveyors, whose dedication and commitment to providing a great service makes the directors proud to be part of this fantastic team. As far as the company is aware, they are the highest rated surveyors in the country.

Gold Crest are proud to offer both Building Surveys and RICS HomeBuyer Reports. Our high quality and well trained surveyors will fully assess the property, point out any issues and deliver a thorough and easy to read report to you as soon as possible. We’re always happy to talk to our clients to make sure they fully understand the report.

We have qualified and professional Chartered Surveyors well located in London to offer HomeBuyer Reports and Building Surveys. Whatever part of London you’re in, we have a surveyor who can offer a high quality report in good time.

Customer Reviews

Gold Crest Chartered Surveyors (London)

Average service quality  

Average value for money

3.3 out of 5.0 based on 2 reviews

Service quality

Value for money

on

Requested to speak to the surveyor on two different occasions. Not only did this not happen but the organisation did not have the courtesy to call and rearrange.

Service quality

Value for money

on

Booking process was smooth and report delivered on time but aftercare needs to improve. The average purchaser of the report is not going to be well versed with the observations of the surveyors report so the Company should follow up the report by a call rather than leave this as an optional service. I had to call twice to get hold of the surveyor to explain the findings of the report. The other item which didn’t feel seamless to me was that I had no sense of estimated costs to fix so all the report did was hand me a problem not a solution. UPDATE: Since submitting this review, Gold Crest have been in touch to go through my feedback and have compensated me for my inconvenience. I have been advised the call back is included with the full building survey not home buyers report but have recommended they include this going forward. Clearly they want to put things right and with this in mind I would try them out again, in the hope of a better service.