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Customer ratings

4.6 out of 5.0 based on 113 reviews

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Novello Chartered Surveyors (South East)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South East)

Average service quality  

Average value for money

4.6 out of 5.0 based on 113 reviews

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Value for money

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Responsive on the contact centre details provided. Online contract approvals help with the process.

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No further comments

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Really efficient and helpful

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They did what they said they'd do an provided a comprensive report. I haven't visited the property since the report, but hope to use their findings as a guide.

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Great service, kept me up to date at all times

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Extremely efficient and did exactly what was promised within the timescale outlined. Competitively priced and followed up with a phone call asking if we understood the report and/or had any questions. An excellent service.

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Lovely and professional, so helpful and efficient

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There is loads on the report that is based on the assumption instead of the actuals. Also, there are no photos with the report to match or understand the report descriptions as most of the description is hard to point exactly where its located on the property.

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Prompt service. Survey undertaken & report given with the timescale given. Good detailed report which shows aspects to consider in traffic light system - with red for necessary or urgent. Photos also back up.recommendations.

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Very detailed report with many photos, made it easy to understand the issues with the building. Timescales adhered to and updated at every step. A professional and organised company.