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4.6 out of 5.0 based on 113 reviews

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Novello Chartered Surveyors (South East)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South East)

Average service quality  

Average value for money

4.6 out of 5.0 based on 113 reviews

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It's really helpful, I had a super quick response from all the surveyor companies

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Very efficient and supportive service. Easy to use and informative from the beginning.

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No further comments

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Great service and no problems

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Good simple service

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On first impressions, the survey looked detailed and comprehensive, a 42 page report with photos. However, when going through it in a bit more detail, it became apparent that some of it had been done “lazily”. There were many “likely problems” states probably so they don’t get sued, but the survey didn’t tell us definitively if we had them which left us very confused, e.g they did not lift the drain lid because it was “too heavy” and they could not assess the loft timbers properly because of “limitations which prevented safe access” I.e. there was stuff in the way and the surveyor did not discuss with the vendors to move it beforehand. I’ve now had to get another surveyor that has liaised with the vendor to move their stuff out of the way prior to the survey date. This is what goldcrest should’ve done but they didn’t.

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Very impressed by the speed. I got a quote on a Thursday and the survey was carried out the next day!

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So happy with the service and luckily we benefitted from a 20% seasonal discount.

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Did the job quickly and efficiently. No complaints.