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Customer ratings

4.6 out of 5.0 based on 113 reviews

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Novello Chartered Surveyors (South East)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South East)

Average service quality  

Average value for money

4.6 out of 5.0 based on 113 reviews

Service quality

Value for money

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The advisors were very helpful and honest. I felt that I was looked after throughout the process.

Service quality

Value for money

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Requested to speak to the surveyor on two different occasions. Not only did this not happen but the organisation did not have the courtesy to call and rearrange.

Service quality

Value for money

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Booking process was smooth and report delivered on time but aftercare needs to improve. The average purchaser of the report is not going to be well versed with the observations of the surveyors report so the Company should follow up the report by a call rather than leave this as an optional service. I had to call twice to get hold of the surveyor to explain the findings of the report. The other item which didn’t feel seamless to me was that I had no sense of estimated costs to fix so all the report did was hand me a problem not a solution. UPDATE: Since submitting this review, Gold Crest have been in touch to go through my feedback and have compensated me for my inconvenience. I have been advised the call back is included with the full building survey not home buyers report but have recommended they include this going forward. Clearly they want to put things right and with this in mind I would try them out again, in the hope of a better service.