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Customer ratings

4.9 out of 5.0 based on 48 reviews

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Novello Chartered Surveyors (South West)

 Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South West)

Average service quality  

Average value for money

4.9 out of 5.0 based on 48 reviews

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Value for money

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Would definitely recommend and use again! We booked a Level 3 survey and had great communication throughout. After the survey took place, we received a call to let us know the outcome and discuss any concerns. All our questions were answered. Raymond did everything in their power to book the survey for the time we wanted it to be carried out. They went above and beyond, and I would definitely recommend Novello based on the excellent customer service provided. Having previously used a different company before choosing Novello, I found that Novello included much more information in their report, which I found very informative. It was particularly helpful to have information about the noise levels in the area, radon levels and other useful details about the area we are looking to buy in. Another great feature was that, when we received the report, we were also given a link to an online portal. This presented everything in a more broken-down and simplified format, making it much easier to digest. For anyone who finds a lot of information on one page a little overwhelming, this makes everything much easier to navigate and manage. The report was also received within the timeframe stated in their FAQs, which was great. Overall, I’m really pleased with the service provided by Novello. The communication, customer service and level of detail in the report were all excellent. I would definitely recommend them and would happily use them again.

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Very good contact and customer service. Quick organisation and report writing.

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Was a fantastic report and very detailed letting us know what needed to be done

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Very efficient and prompt.

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Kept up to date at all times

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Received an email to say they'll be in touch but haven't heard back for two weeks.

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No further comments

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Delighted that I used the site and found Goldcrest. Would 100% recommend without any hesitation. Polite, prompt, efficient and very helpful.

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Everything ran smoothly and report looked good with useful information

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Very efficient service. Can’t fault them.