4.0 out of 5.0 based on 47 reviews
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“Brilliant work from start to finish! Very professional and we would gladly use PM Property Lawyers again.” - Mr. Foster
That’s what one of our happy clients has to say about us. You might also want to know that:
If you have any questions about buying, selling or remortgaging just get in touch and we’ll be happy to talk it through.
PM Property Lawyers
Average service quality
Average value for money
Value for money
Highly Unsatisfactory! on 18 Jun 2018
Highly unprofessional, I had to chase for responses to email enquiries and telephone enquiries on numerous occasions. Only receiving a response when I aired my dissatisfaction and the involvement of the Director. Missed the first completion date, and what was a stressful time as a first time buyer anyway was even more stressful as a result of the lack of professionalism shown- some staff members were very rude and made us feel 'stupid' when we did not understand certain requirements- I reiterate, we were first time buyers. I was advised lack of responses were due to them being incredibly busy as it was the end of the financial year - as a paying customer this was not my problem! Completed 3 months ago, and only just received title deeds, again after chasing for these by email/telephone on various occasions over the space of a 4 week period.
We are sorry to hear you weren’t happy with the service you received. We do take your comments seriously and will bring the issues you raise to our team to see what we can do to improve. Re the title deeds – as per our email correspondence with you, there has unfortunately been a backlog at the Land Registry which has led to delays in processing these documents. We did prioritise your case from our side as far as possible.
Akahels on 16 May 2018
It got confusing that I was speaking to a different person about my case each time I called. I then understood that there was a team of administrators working under a lead conveyancing solicitor. There was a huge delay on signing the reservation agreement that my seller was insistent on having in place which meant she nearly dropped out. It has not been smooth sailing but I do feel that they are thorough and are asking the right questions and have my legal issues covered.
Rebecca on 25 Apr 2018
Happy with the service I have received mr kboota has kept me up to date on my purchase through email and telephone
Smith on 9 Mar 2018
Yes very slow, l would have rather paid extra to get some lawyers that wont soo laid back. Yes they give you a cheap quota but they dealing with soo many cases and always busy when you speak to them you rather pay the premium for the work to be completed faster. Expecting them to reply back via phone or email is a challenge . In hindsight l defi would have chosen a different lawyer firm.
Ben on 19 Feb 2018
Great company keep you up to date every step of the way
Good service on 7 Jan 2018
Must admit the contact by telephone was non-existent. However, I had response by email always within a couple of hours. They did everything as requested and on completion the final fee was less than quoted. Very happy with the service overall.
Rich on 26 Nov 2017
Feel like they've been pretty good: reasonably quick to assign a conveyancing solicitor, and communicative
So far so good on 23 Nov 2017
They are friendly and once you give them a nudge they will answer all your questions. I think they re better at talking on the phone than over emails so if you have questions,just call them.
Mr A on 9 Nov 2017
I found PM Property Lawyers to be disorganised and initially I was passed from pillar to post, receiving initial phone calls and emails from various people, I didn't have a clue what was happening. Once assigned to a particular solicitor and assistant I thought proceedings would improve. However my solicitor relied heavily on his poor assistant that I felt carried him. He was hardly ever available to speak to, either not in the office or not at his desk. He didn't seem to know about important facts through my whole selling and buying process and he made mistakes and contradicted himself which I felt was highly unprofessional and unacceptable. I brought these mistakes to his attention but he talked over me or down to me and refused to accept responsibility for his errors. He was completely unaware I was in a chain! I had to inform his assistant about this as she didn't realise either. I had late evening calls from him asking that I transfer monies as soon as possible or I would be holding up the sale. When in actual fact I had already paid the completion fee, but the solicitor was completely unaware! The final straw was the moving day, waiting for contracts to be exchanged, I had to actually call the solicitors office myself and was only able to talk to the assistant, to inform them I have the keys in my pocession. The assistant told me she had not yet heard that contracts had been exchanged and said a call would probably be imminent to her office. I never received a call back to confirm contracts had been exchanged. Such poor practice.
I was told by the selling agent who I had my property on the market with that PM Property Lawyers had a terrible reputation and they had heard of so many negative comments from their clients, I took this with a pinch of salt, however on reflection I wish I had listened and used a different solicitors. Stay clear of PM Property Lawyers.
We would like to address the points client raises as follows:
Initially passed from pillar to post:
The initial quote was handled by our new business team, as with all quotes. Once the instruction was received it was passed to the admin team; again this is the normal procedure. Due to client being abroad for 3 months and some confusion as to whether his daughter was able to act on his behalf, there was a considerable amount of email correspondence in these early stages. This was handled by a single member of staff, except for one day when she was not in the office.
Solicitor relied heavily on his assistant:
As is outlined in the Client Care Pack at the start of the process, our property lawyers work with a small team who have full knowledge of all the ongoing transactions. It is quite usual that there will be more contact with the assistant than the property lawyer. This means that the property lawyer has more time to spend on the tasks that only they can do. In this case, the assistant is highly trained and is also a junior property lawyer herself so was fully competent to deal with any queries.
Hardly ever available to speak to:
From our records it’s clear that there was considerable contact between the property lawyer and client. There are notes of at least 7 phone calls between them on the system, as well as calls with the assistant.
Didn’t seem to know about important facts:
It’s unclear what this comment relates to.
Made mistakes and contradicted himself, refused to accept responsibility for his errors:
We accept that there was an error at the end of the purchase process when we incorrectly asked for the balance to complete when we in fact already had the funds. The client was notified immediately when we realised the error.
Unaware there was a chain:
We would normally rely on the other side’s solicitor to inform us if there is a chain. They did not do this but client's daughter did advise us of this on 08/09.
No call to confirm contracts had been exchanged:
We were unable to speak to client on the day of exchange so the assistant confirmed completion with his daughter.
There was a delay in the early stages of the transaction when the property lawyer was unable to contact the client in person while he was abroad or unavailable. Once this was resolved, the transaction proceeded as normal and completed within average timescales.
Jimbob on 20 Oct 2017
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