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Customer ratings

4.6 out of 5.0 based on 6 reviews

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Bell Lamb & Joynson Solicitors

BLJ Solicitors were established in 1821 and have nearly 200 years’ worth of experience and expertise to call upon in assisting you. It’s not just our age and experience that makes us unique. Despite our longevity we use the latest technology and case management systems to provide an efficient and cost-effective service. We are a forward thinking and progressive law firm. Our biggest strength and why we are continually recommended by clients is the personal approach that we provide.

Customer Reviews

Bell Lamb & Joynson Solicitors

Average service quality  

Average value for money

4.6 out of 5.0 based on 6 reviews

Service quality

Value for money

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Poor feedback. Their app doesn't work and didn't reply to e-mails.

Hi. Thanks for your feedback. We take all feedback that we receive seriously as we always strive to be the best we can be. It is why we are award winning for our client care. We have reviewed your matter and can advise that every single email was replied to within the service standards that we set out at the outset of the matter, even when you emailed several times times a day. We make it clear that email is not an instant form of communication as we receive thousands of emails everyday and aim to respond within 1 working day. If a quicker response is required we ask that you telephone us. We are developing electronic communication other than email so we can be more instant in our response to clients as this is just not possible with email due to the volume we receive. Our app has successfully been downloaded over 3,000 times and we have reported issues from 4 clients all of which were resolved quickly. With technology there can be issues and if highlighted, we and the developers can resolve them. This was the case with your matter. Your matter completed in less then 8 weeks from instruction when the national average is 16 weeks which demonstrates our high service levels and efficiency. All this whilst we were at the start of the COVID-19 crisis.

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Prompt response time to queries. Professional. Helpful. Secure

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Kept us upto date with everything

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Slow to get the paperwork completed and they dont update their client portal so dont make contact with you

Hi. Thanks for your feedback. We have reviewed your matter and its progressing well, all contact is well within our advertised service levels and our online case tracking is automatically updated when stages are actually completed. Its difficult to respond without specifics but rest assured we always work to a high standard and have very high levels of feedback on review solicitors and we are award-winning for our client care. If you have any concerns whilst the matter progresses please email us.

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They’ve been helpful and quite quick.

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Have used them before, always found them professional, they are based in my hometown therefore convenient to go in