4.6 out of 5.0 based on 11 reviews
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Bell Lamb & Joynson Solicitors
Average service quality
Average value for money
Value for money
Rose on 11 Jan 2021
No further comments
Fins on 5 Nov 2020
They've been brilliant from start to finish. Really easy to communicate with, very professional but friendly too. I'd highly recommend then.
Anonymous on 28 Sep 2020
Carbonel on 28 Sep 2020
Very good on the whole and pleasant to deal with.
JessMo on 17 Aug 2020
They could not have been more helpful! As we were buying our first home, we weren't really sure what we were doing most of the time, but the amount of support and information we were given has helped us loads.
John on 31 Mar 2020
Poor feedback. Their app doesn't work and didn't reply to e-mails.
Hi. Thanks for your feedback. We take all feedback that we receive seriously as we always strive to be the best we can be. It is why we are award winning for our client care. We have reviewed your matter and can advise that every single email was replied to within the service standards that we set out at the outset of the matter, even when you emailed several times times a day. We make it clear that email is not an instant form of communication as we receive thousands of emails everyday and aim to respond within 1 working day. If a quicker response is required we ask that you telephone us. We are developing electronic communication other than email so we can be more instant in our response to clients as this is just not possible with email due to the volume we receive. Our app has successfully been downloaded over 3,000 times and we have reported issues from 4 clients all of which were resolved quickly. With technology there can be issues and if highlighted, we and the developers can resolve them. This was the case with your matter. Your matter completed in less then 8 weeks from instruction when the national average is 16 weeks which demonstrates our high service levels and efficiency. All this whilst we were at the start of the COVID-19 crisis.
Deedee on 20 Mar 2020
Prompt response time to queries. Professional. Helpful. Secure
Rollo on 6 Jan 2020
Kept us upto date with everything
1 on 5 Oct 2019
Slow to get the paperwork completed and they dont update their client portal so dont make contact with you
Hi. Thanks for your feedback. We have reviewed your matter and its progressing well, all contact is well within our advertised service levels and our online case tracking is automatically updated when stages are actually completed. Its difficult to respond without specifics but rest assured we always work to a high standard and have very high levels of feedback on review solicitors and we are award-winning for our client care. If you have any concerns whilst the matter progresses please email us.
Kery on 3 Feb 2019
They’ve been helpful and quite quick.
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