MyHomeMove Conveyancing

Not a fan of the company whatsoever. The contact at the company though was great.

Good firm, poor communication by lawyer - the diligence, documentation and speed were okay, the communications were very poor.

Fast, efficient and helpful. I wouldn’t hesitate to recommend them in future.

Nil

I did a remortgage using their service, the process itself is ok, but there is a circa 70% difference in price quoted vs. the actual cost they charged. Feeling very disappointed that the quote is so misleading and wide of the mark. They said the extra charge was listed in their T&C, but it was not mentioned in the T&C when I accepted their quote. I wouldn't have picked them had I knew they would do this. I should have sticked with a reliable conveyancer

Our experience with My Home Move Conveyancing, particularly Premier Property Lawyers, was nothing short of a disaster. The level of service we received was abysmal in every sense of the word. Communication was consistently poor, leaving us feeling frustrated and uninformed throughout the process. It's baffling that it took nearly 10 months to complete the purchase of our first home, especially considering there was no chain involved. To make matters worse, we found ourselves having to pick up the slack in terms of Conveyancing work. This was a clear indication that the staff and Conveyancers were ill-equipped to handle the purchase of our first home. The overall customer service was equally disappointing, with rude and unhelpful staff members exacerbating an already frustrating situation. It was disheartening to witness the lack of professionalism displayed by this firm. Adding insult to injury, they tacked on additional fees throughout the process that were not initially included in our quote. As a supposed gesture of goodwill to avoid potential complaints or legal proceedings, they decided to waive £400 from our final fee. While we appreciate the gesture, it in no way makes up for the overall poor experience we endured and was merely the amount of the additional costs added to our bill. Even the other side's solicitors couldn't help but express their disbelief at the state of service provided by My Home Move Conveyancing. This experience has left us deeply dissatisfied and with a sour taste in our mouths. We would strongly caution anyone considering their services to look elsewhere for a more competent and reliable Conveyancing firm.

No further comments

Great company Zaynab went above and beyond

It felt like our case was being given only superficial attention. As an example Enquiries were sent to the managing agent but were not chased in two and half weeks, possibly because my conveyancer went on holiday. I had to get involved and expedite it myself. A more serieous example of the appalling service we received was the following: The purchaser's solicitor informed my conveyancer by email, early in the process that there was a defect in the lease variation. This was overlooked by my conveyancer for six weeks only to be picked up days before exchange of contracts. Discussions on the phone (on a Thursday afternoon) made it clear that this could be the cause of a major delay. Emails were sent to Land Registry to see if it could be rectified, and also to the purchaser's solicitor to see if the defect could be accepted. This was very stressful and I would have hoped to be kept informed of developments. As it happened, I was not contacted at all and finally called on the following Wednesday to complain to the conveyancer’s manager. Actually, I was fortunate in that the Purchaser’s solicitor had copied the agent in on their email reply which they had sent to the conveyancer the very next morning which said they were willing to accept the defect. The agent thankfully forwarded it to me, but if they hadn’t I would have been left to stew for the entire weekend and days afterwards wondering if the sale was going to be able to proceed. ID checks which had apparently been accepted earlier in the process were suddenly found to be lacking, again a day of so before exchange. This resulted in me having to spend hours on the phone trying to organise documents to be sent whilst actually away on holiday. I have been through the conveyancing process many times and this has been the absolute worst and most stressful without doubt.

Great service. Nothing was too much trouble. Simple and easy to use the online system to upload paperwork. Regular communication and updates. Highly recommend.