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Customer ratings

4.8 out of 5.0 based on 197 reviews

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Mr Reliable Removals & Storage

In 2004, Mr Reliable Removals was formed to provide a truly honest, reliable and cost effective house and office removal service across the UK and Europe. As can be seen from their feedback, Mr Reliable Removals have extensive knowledge gained from working within the removals industry for a number of years. We understand how important a reliable, personalised service is to you.

We offer a hard-working, fully insured removal service to help home movers across London and the South East, including the counties of Essex, Hertfordshire, Surrey and Kent, have a successful, stress-free moving day.

As well as first class service we are a debt free removal company with low overheads, which means we are able to give you excellent value for money. As a professional organisation we are fully insured with a range of vehicles available for all household or commercial jobs however big or small.

We are the recommended company for several Estate Agents and our clients also include the NHS and local council groups.

To gain a further insight to our service, don’t just rely on our word – look at what our clients have to say about us in our feedback. We are proud of the excellent comments we receive from our customers, and even prouder to provide a service that they are pleased with.

We understand that moving can often be a daunting experience but we work with you to remove the stress by:

  • offering you a full packing service
  • supplying you with packaging materials, such as boxes, tape & bubble wrap if required
  • providing you with cheerful, polite and uniformed staff
  • unloading and loading into the rooms you specify

Our business has grown from strength to strength from recommendation and this is how we intend to continue our growth. Our name is not just a name, it is also our description and our statement to you.

Mr Reliable Removals – One of our London Removal Firms

Customer Reviews

Mr Reliable Removals & Storage

Average service quality  

Average value for money

4.8 out of 5.0 based on 197 reviews

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Marlon and Alan, who moved my Mum from Penge London SE20, to Milton keynes, were excellent. Really nice guys, prompt and fully understanding of my Mum's needs.

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The guys were efficient and friendly throughout. We were moving to a new build where the developers had miscommunicated timings between their legal team and builders, so the house wasn't ready. Despite this Jim's team stayed cheerful throughout what turned out to be a difficult day, until we finally got our possessions in after dark. Based on this experience I highly recommend Mr Reliable Removals.

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I spoke with Jim who I believe runs the company. He was very informative and kindly passed me on to his supplier so we could buy boxes at cost price - by far the best prices we saw anywhere! Boxes were great too. On the move day we agreed the van and two men would arrive at 8am and we'd be out of our property by 2pm. However whether it was the rate at which they worked or whether we had an enormous amount of stuff (I had explained exactly what we had before though and used less boxes than Jim thought I would) we only got out of the property at 7pm. The two removal men were lovely about it to their credit however we were fortunate the buyer of our property allowed us a lot of extra time to get out. Overall very good value for money. All communications and staff were lovely but on the day they were much slower than I expected and daunted by some of the more complex tasks such as how to get our table out (the removal company who got it in had no worries there) hence I can only give 3*s for service quality. Overall would recommend if you are working on a budget and not too concerned about timings.

Thank you for your feedback. The customer had what we thought was a small 2 bed flat, when speaking to him directly and via emails we had confirming the move. On this basis, we used our Luton van for his flat move, where the property also had stairs. Our vans are XL Luton vans and can hold 900cft - so can hold a small 2 bed property, where a standard Luton van can only hold 650cft. We were asked to arrive around 10am, as the keys would not be ready until after 2pm. In the end, the team had to make an extra trip, as we had more furniture than expected for the size of property. So, we first had to obtain the keys to the new property, then unload the full van load we had. This was before going back to the old property only just round the corner, to load the remaining items to empty the property. Having to do two trips, caused delays in getting the property emptied - but if we started at 8am, and had the 7.5 ton Lorry or two Luton vans (which were really needed on the day) we would have had the property emptied by 2pm. When speaking to the customer on the day and collecting payment for the move, he seemed perfectly happy with our services. It is unfair to comment on timings as making the two trips was what caused the delays in emptying the property. If the team had been given the correct information from the start, the move would have went like all our other moves, on time and straight forward - we recommend users read our other reviews which confirms this, and strongly advise users not to be put off by this review.

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They did a great job - packed our boxes etc up into two Lutons in about 2 hours. We only moved a fe miles up the road - so they went for lunch whilst we waited for keys. By the time we arrived - garden stuff was already unpacked; and the rest followed into the house over the next 2 or so hours. Cracking job.

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The company lives up to its name. My moving date was arranged at short notice and on a Sunday but went very smoothly and with a minimum of fuss. The guys were very friendly and super efficient and I would recommend them to friends.

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I was moved a few weeks ago by a fantastic father and son team (huge apologies for not remembering names) who I have to say went out of their way to ensure I was given a friendly, polite and professional service. They worked quickly and although I did wonder if I should have opted for a larger van they loaded up in such a manner that everything fit and there was plenty of room left too. I chose Jim and his team because of the great reviews not because of the cheap price although the price was very competitive and I feel that I got full value for money for the fab service I received. All my belonging were put exactly were I wanted and there was no damage to anything at all. The day was emotional due to an issue with the family dog and they were kind and understanding which I thank them (positive outlook so far on the dog front). Thanks again guys and I will not hesitate one moment to recommend you!

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Jim and the team were absolute stars from the moment I first contacted them to the moment they left our new address 130 miles away. While my husband and I were having last-minute issues left right and centre on moving day (like our car wouldn't start), Jim was cool, calm and ever so helpful, turning what could have been a complete disaster into a really successful move. Without us there to supervise the move in, the team paid proper attention to the labels on the boxes and moved everything into the correct rooms - and made reasonable decisions about the things we didn't or couldn't label properly - quickly and efficiently. We arrived a couple of hours after they did, just i time to see a job fabulously well done. I can't thank them enough.

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Great service

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Fantastic. Incredibly friendly, super efficient. Made moving day completely stress free. Couldn't recommend them higher.

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An absolutely fantastic removals company who I will definitely be calling again next time I move. The guys who did the actual move were great - professional and friendly at the same time. They did everything they could to take the stress out of the day. We got lots of quotes before making a decision and despite the 5-Star service, the price was incredibly competitive. To any prospective customers thinking about hiring these guys - do it! You won't regret it!!