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Customer ratings

4.1 out of 5.0 based on 13 reviews

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Clockwork Removals & Storage - South London

Located in South London, Clockwork Removals provide a high quality service to all of our customers. We provide excellent service to our customers and are proud of the reputation we have achieved. Our reliable and honest team will take care of your every need, and make sure you receive a package tailored to meet your requirements.

Clockwork Removals services include:

  • Household and commercial removals-We have a dedicated team that are experts in big and small moves. We know that every move is different so you will have a dedicated team of professionals to help with your move from start to finish.
  • European and international removals-Our highly skilled co-ordinators are on hand to help you make your move overseas as smooth as possible. We have a range of international services including export packaging, insurance and custom formalities.
  • Packing services-We offer a full packing service for our customers so you can relax whilst we pack up your belongings and unpack them at your new location. You can also use our packing materials to pack all your items and we will ensure they are delivered safely to your new home or business.
  • Storage services-We offer secure storage solutions tailored to suit you. Our containerised storage facilities are based in Wimbledon, within the M25.
  • Specialist moves-We have a team of experts that specialise in IT moves and transporting valuable possession like antiques, artwork and pianos so you can have peace of mind that they will be transported safely.
  • Removals insurance-Clockwork Removals provide insurance for domestic and international customers, including goods in transit, storage insurance and marine transit insurance.

Clockwork are members of the FIDI Global Alliance, the International Association of Movers (IAM) and the British Association of Removers (BAR).

Clockwork Removals - a removal company in South West London.

 

Customer Reviews

Clockwork Removals & Storage - South London

Average service quality  

Average value for money

4.1 out of 5.0 based on 13 reviews

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Very efficient and courteous took the stress out of the move.

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Can't praise all the Clockwork employees enough - they helped to make the move much less stressful than I expected. Particular praise to Luke in the office & Adrinn who was in charge on the day. Thank you.

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When packing the removal van, the workers packed our ANTIQUE 150 year old dining table, which they were informed was not only an antique but that the feet and legs were delicate, the table was packed on it's feet and then when we arrived I saw that there were at least 20 boxes of books packed on top of the table.the wood had exploded due to the weight of the boxes. When asked about the huge mistake, the foremans reply was "oh well".

At Clockwork we take customer service and feedback very seriously. All our crews are trained to the highest industry standard and we are proud members of the BAR, our teams take every care and precaution necessary when it comes to moving belongings and in no instance would place heavy boxes on a piece of antique furniture. Sadly it has been found, by our insurance company, that the leg had been previously repaired and was in a weak condition - it is currently still with their assessment team and we will do all we can to work with them and the client to resolve this situation. We apologise if you feel the high standard of service we set ourselves has not been met. Kind regards, The Clockwork Team

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The service provided was excellent. The guys sent to pack, load and unpack the following day were extremely professional, friendly and efficient. They made a potentially stressful long move very easy and stress free. They were willing to go that extra mile to ensure I was happy. They took care of our fragile items and dealt with any issues such as difficult access to rooms calmly and effectively.

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Very friendly and conscientious

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Customer focused, quite hard to find these days. Back office prompt at all stages of my move. Very good service throughout, good reliable and efficient team with outstanding eye for details which went the extra mile to accommodate us.

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Clockwork removals took the hassle out of moving furniture from my mother in laws flat to a care home. They arrived on time, loaded up within 30 minutes and I met them at the destination 2 hours later. They asked where to place items in her new room and went out of their way to help. I would have no hesitation in recommending them.

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Very pleased with quality of service - from Emily's emails through to the collection and delivery.

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V efficient and friendly.

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Great service. Clockwork we're very accommodating to our multiple changes of move dates as we had various issues with a buyer and vendor. In the end they fitted us in with only 10 days notice. Bogda did a great job packing the day before the move. The move then went without a hitch though the reassembling of furniture took the guys longer than expected so was hurried toward the end. Don't think the wardrobe is quite right. Generally clockwork made our move hassle free