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Customer ratings

4.3 out of 5.0 based on 20 reviews

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BG Removals & Storage Ltd

Fast & Friendly Removals at a low low price

BG Removals is a family run removals firm, providing customers in Nottingham, Derby and Leicester with affordable home and office removals. We are a fast, reliable company, offering both long and short moves.

Since establishing in 2009, it has been our priority to provide the best quality of removals without compromising on customer service. We understand how stressful moving house can be, which is why the service we offer is considerate, well-organised and fully insured.

We can provide you with a quality, competitively-priced removals service at short notice.

We offer a range of services, including:

  • Home and office removals
  • Full and fragile packing service
  • Packing materials
  • Single items and full house moves
  • Long and short distance moves
  • Piano removals
  • Man and van service

All services are accompanied by a smile, a friendly, hardworking attitude and they are available at an exceptional price.

Whichever services you require we will personalise your move to meet your requirements, ensuring that, on the day, everything goes to plan and your belongings are delivered safely to your new home. We are a trustworthy, communicative company, arriving punctually and starting promptly. It is our intention to provide a service that we would expect ourselves – no exceptions.

Our members of staff are fully trained and have extensive experience in both removals and packing for your peace of mind.

We pride ourselves on the relationship we create with our customers, receiving excellent feedback and return business from delighted customers for providing all home movers with a hassle-free move. We place great importance on maintaining our great reputation, which is why we ensure that all moves we undertake are conducted to the highest standards to exceed your expectations.

Contact our courteous and friendly removals team today to see how we can make your moving experience an exciting and stress-free time.


Customer Reviews

BG Removals & Storage Ltd

Average service quality  

Average value for money

4.3 out of 5.0 based on 20 reviews

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It was easy to make the arrangements The guys were really efficient and careful with my stuff - no scuffs or breakage like I had with a previous outfit.

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Nicola Nuttall in the last week These guys were amazing. I broke my leg two weeks before our move and immediately went into panic. It wasn't necessary. Bashir came round straight away and gave us a good quote. He spent lots of time telling me about the company and assuring me it would all be fine. We had a full packing service and the guys arrived at 8am the day before the move and by 1pm about 3/4 of the house was packed up. They worked efficiently and thoroughly, I couldn't fault them at all. They definitely went the extra mile with me being unable to help with removing things from the wall. Move day went completely smoothly, the vans were packed up and off to the new property by 11am and they were great with unloading them, no trouble making sure things were in the right place. They were cheerful throughout the day and took away all the stress. If we move again (and I hope we don't) we will definitely be using BG Removals.

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Fantastic professional control and from start to finish.

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Avoid at all costs. Despite hard work put in by Bashir's 2 employees doing the lifting, he failed on a few counts and was ultimately bang out of order. They were unable to fit all our items on their removal van, so we ended up having to transport items ourselves (2 full cars worth including bathroom cabinet etc). They didn't adequately protect all items during transit so some furniture got scratched and the last items loaded (shelving etc) were just rammed on top as they had run out of space. They failed to protect the brand new oak & chrome feature staircase at my new property, despite me requesting them to do so. When this got damaged they denied all liability and accused me of trying to cover up earlier damage. Then told me they werent insured for damage to property or during lifting (only transit), despite the sales patter about being fully insured. To cap it all off he then tried to overcharge me, and when I produced his official paperwork he tried to convince me that this wasn't the agreed price. Its clear Bashir will weasel out of anything so don't believe the hype about insurance cover. We've since identified further damage to items (broken mirror and damaged wardrobe) but no point raising It with them. It ended in an argument on the driveway and left a very bitter taste in my mouth.

We believe this review to be totally dishonest and untrue. The client wanted to blame us for the damage caused by other tradesmen. He and others were present at the new property the day before the move took place, and all the walls were scratched - which we notified him of before the job commencing. His bannister was covered in white tape concealing previous damage - once the move was completed the tape was removed, and our company were to blame for this damage which was previously present. He underpaid us by £10 due to a system error, and stated we tried to overcharge him by £10, whilst arguing with us on his driveway refusing to pay. We've had no insurance claim submitted to us - but have been met by an angry customer shouting at my entire team, even after us carrying out and completing a great move for him and his family. We thank you for taking your time, and leaving us a review on a number of different platforms. These reviews were a result of the client not getting what he wanted by force, we don't appreciate being blamed for the actions of others, and therefore stood our ground and refused to get walked on by a client. To clarify the client’s comments regarding van size, we had used a 12 tonne lorry. Once the lorry had been loaded by my team and the doors were closed, the client asked us to put a shelf in which was in poor condition already. We loaded the shelf into the lorry without a penny extra being charged, despite the item not being on the itinerary list and being quoted for in the first place. Our big blue lorries which we provide for all our clients have plenty of space, so we fail to understand the clients reference to a ‘van’.

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Good efficient packers and movers on the day however poor quality packing lead to damages. The company appeared inexperienced I.e. Wrong time for initial appointment, demands for cash payment on the day after prior agreement to bank transfer and underestimating the scale of the move. Offered £30 compensation for damage to many items (1% of moving cost) and declined to increase this amount. Would use for a small local move but not a long distance large house.

The job was quoted, estimated accurately and completed on time. In fact the customer was unloaded and furniture was assembled by the time they arrived at the new property the next day - due to the owner unpacking themselves, they had somehow managed to scratch a few small items. We offered compensation based on the items damaged, however the customer demanded more in order to leave us positive feedback, we are not prepared to pay for reviews. Thanks for taking your time in giving feedback.

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The guys at BG moving were all very friendly and professional. They worked hard to make a long distance move as stress free as possible. I would definitely recommend them and if we ever moved back to the area would be straight on the phone to hire them again.

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When James came round to do the inventory he seemed pretty clued up with moving. He'd said that if we could move the garden plants and cellar and loft items, then he could actually get our 3 bedroom house contents into one of their vans. Other companies had suggested 2 vans but had said one would be half empty, so this seemed a reasonable idea. He explained that my 20 odd garden planters would be taking up the extra space in the vans. I said at the time that I wasn't simply looking for the cheapest quote but the best company, so not trying to cut corners. On the day they turned up with a van that quite clearly was not going to fit the contents of an average 3 bedroomed house - it was a 'box-van' not much bigger than a Transit van. They took 5 hours to load the contents of approximately half of my house and then said that was it. They had moved most of the large items, but barely any of the boxes. They had managed to get a futon bed stuck on the stairs and scraped the banister and my husband had to help them un-wedge it and move it. I phoned James and he said that his solution would be to send me another van for the same price that his competitors had quoted. He had now changed his tune to saying that we had agreed to just have one van, see how much we could fit in it, and then we would transport the rest. Why would I say that??? That's not on the quote he sent through otherwise I wouldn't have hired them. That is not what I contracted them for - I contracted this company to move the contents of my house. I expected a van that was big enough for that, and not to be held to ransom to pay extra money to do the job. I refused to pay so we had to load the rest in a hired transit van and my car. We completely filled those and then my husband had to make another return trip to transport another transit van load. Did I mention that we moved 160 miles and not just around the corner? On moving the furniture into my new home I was told they couldn't move my 3 seater sofa into the lounge and they suggested leaving it in the dining room. My husband and his 71 year old father moved it into the lounge in the end. We also discovered 2 items of furniture had chips taken out out them too a few days later. They wanted cash, but I said we would do a bank transfer and one of them stood over me while I did it and insisted that he needed to see the amount had gone out of my online account so he could let James know that I had paid. I have never had that experience with any other company I have used. We spent a lot of money to try and make our move less stressful but would have been better off hiring a couple of transit vans and a couple of people to help us move. They dismantled and re-assambled the bed - that's the only furniture they had to - my husband did the rest. I packed everything into boxes and clearly labeled them. An awful experience from a company with some sharp practices.

The client was quoted £2000 and over by some competitors and she wasn't happy with that and told us that if we can do anything better we suggested 1 Luton van as they were quoted 2 lutons by other companies and they load whatever is left . We concentrated on moving all things they couldn't move and leave them the rest to move in their own van. We quoted just for the 1 van at much cheaper pace and explained that it would be just 1 van load on the day once the van was full at the cheaper quoted price they wanted us to provide another vehicle at the same price which they clearly knew the quote was only for the 1 van load and no more. They decided to save money and that's what they did we were more than happy to provide a like for like quoted at £2,000 for the 2 vehicles but they didn't want that. Thanks

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Despite sending an inventory of house contents in details which were confirmed on his visit prior to the move, my removal man turned up with two small vans as he hasn’t got a big van. When he found out that he was not coping with the amount of furniture and cannot put them in the small vans, he started to be agitated and kept on threatening to leave the job half way. He confirmed using blue covers as per emails considering I have very expensive furniture, he only used old blankets and left the furniture outside when it was drizzling. He kept being rude and refusing to make a third trip to get the rest of the furniture but reluctantly he sent back one van only. He could not dismantle my dining table with glass top as he did not have a spanner. In fact they left the dining table upside down with the glass top on the floor as they were looking at the bolt at the base and did not even put it back upright. This has caused scratches of the glass as they were dragging it on the floor trying to take it out through the door. They left the dining table, BBQ and other items at the property and refused to take them. He left me waiting on two occasions throughout the day as he went once to deliver a sofa for another job and second time he had "a job to do". Unloading furniture was very stressful, as the items were thrown on the floor and anywhere carelessly. They were reluctant to take the items to where they should be and many of them were left anywhere as long as it is easy for them. Most the items were left undone such as the dining table which was left in pieces on the floor of the kitchen. There were 5 pieces of glass as side tables and coffee tables tops. All of them except one, were all bare and left without any protection on the sofas in the new house. Only one was wrapped with cardboard. When I said why don’t you put that on the coffee table itself, He said: no if I was you I would leave it wrapped as it may break. Unfortunately, I believed him. When I came to unwrap the glass to put on the coffee table, it appeared that it was broken and held together by the cardboard. I emailed him (attached) and copied you into the email. He responded (attached) that he will pay only £40 as maximum despite that he reassured me in the initial correspondence before the move that he is fully insured. Moreover, when I provided the receipt, he called me dishonest and refused to pay the £40 as per attached email. Because of the careless attitude in throwing items on the floor of the new house and the way they dropped the items at the bottom of the stairs before lifting them up again they cause several scratched at the bottom of the stairs and around the sofas. The wooden floor what only put in place on 1st July. On Monday 4th July, I called him asking for compensation for what happened to the floor, he put the phone down on me and refused to listen. He has asked for the money to be cash and claimed that he pays VAT but refused to give me a receipt and it is not their practice. When I insisted, he said give me a piece of paper and I will write it down. Knowing that this is not a legally binding way, I refused this and insisted on a formal receipt. He said that he will email to me but did not receive any emails. Only when I emailed him saying that I will have to inform the tax office, low and behold, I immediately received a receipt. In conclusion, I am left now with damages to the wooden floor and had to replace the glass of the coffee table, in addition to being insulted in the emails attached. Moreover, he did not complete the removal of house contents and I had to hire someone else to bring the rest of the items in the house and the boxes from the loft. Considering that he claims that he has full insurance, and on that basis as well as your reassurance on your website, I hired him, I am entitled for compensation for these damages.

Hi thank you for taking your time in writing feedback about our firm. On this occasion the client was as dishonest as it can get. The fact that another company prior to our arrival packed everything and walked off the job explains it all. We couldn't do our job correctly without being told off every 2 minutes our staff were completely stressed out and we would of loved to walk away from this job but felt we had to go the extra mile for this lady and just carry on despite being treated worse than a slave. •Glass table: As a gesture of good will even though customer has unpacked and damaged her glass table herself we still told her that we would compensate her the £40 towards the 1 peace of glass as she claimed was damaged her costs as long as we get a canned copy of receipt. She sent us a receipt for 2 peaces of glass for £100 which just goes to show she was just trying to claim for something else we just told her sorry but as you are being dishonest we can't help you in this matter and are not liable for any damages you have caused. •Drizzling: Very hot day and not a cloud in site once again it really does go to show you that this lady is totally dishonest. I am lost for words as this is a whole new issue •Extra work: we charge for extra work and on this occasion we didn't even want any extra work or payment from this lady so gave us a review for not getting what you want by being rude and disrespectful towards all members of staff. •Cash payment: As for cash payment the lady had trust issues and the only way she wanted to pay was cash which we said fine as long as your happy then demanded a paid invoice there and then without even paying. Once paid I sent her invoice in front of her via email straight away and showed it to her which she for some reason didn't or couldn't receive. I then personally printed and hand delivered her invoice knocked on door and she didn't even answer despite car etc being on derive so just posted. It was one issue after the other and threats from this client. •Loft: this a new issue too which we are not aware until thi review the loft I personally emptied and apart from dust there is nothing else there so no idea what boxes she got moved by some else. This again is just another way of trying to make or give us a bad image. All of our previous reviews show a true picture of our family run firm and we have never came across any issues as mentioned above. Thanks

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Very good efficient friendly service, would definitely recommend and use again.

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A very friendly and efficient team, available to answer questions prior to move at any time and on the day arrived early and were very quick at packing and very accommodating and flexible. I would recommend them as on top of all that they are great value!