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Customer ratings

4.1 out of 5.0 based on 239 reviews

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Simply Removals UK Ltd - South East

Simply Removals UK Ltd can help your house move in the South East of England go to plan.

We offer a full range of domestic and commercial removal services, including packing and storage, to ensure we are able to tailor each moving service to our clients’ every need.

From St. Albans to Guildford, from Oxford to Tunbridge Wells- we can provide you with a removals service wherever you are in the South East of England.

Having undertaken a large number of moves in our long history in the industry, we notice and understand what customers want. On such an important day, it’s vital to select a company that prioritises reliability, punctuality and experience to reduce the stress of the day.

With Simply Removals UK Ltd, you are getting a company that consistently exceeds our clients’ expectations by providing an outstanding, all round service. Our staff members will guide you through the whole process, from your first contact with us to leaving you happy and settled into your new home.
For removals heaven, you need Simply Removals UK Ltd.

Removals
We offer a fully comprehensive, professional service for a reasonable price. Whether you are moving a few items around the corner or you and your family are relocating across the country, your personal removals co-ordinator will get to know all your requirements and tailor the perfect move for you.

You can trust Simply Removals UK Ltd to make your house move simple, taking care of your belongings with the greatest care and attention.

We offer several Packing Services:

•    Hourly Packing Service

•    Fragile Packing Service

•    Supreme Packing Service

•    Super Supreme Packing Service


Storage
Should you need your items to be stored, we can arrange for them to be kept at one of the more reputable storage companies’ close by to where you will be living, or if you know of a storage centre, we are happy to arrange it there for you. When you are ready to receive your items from storage, we would be delighted to re-deliver your belongings to your new home at your request.

For a simple house move in the South East with no stress and no fuss, you need Simply Removals UK Ltd.

Simply Removals UK Ltd- Removal Company covering Tunbridge Wells

Customer Reviews

Simply Removals UK Ltd - South East

Average service quality  

Average value for money

4.1 out of 5.0 based on 239 reviews

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The customer service upfront and the actual moving service were both excellent, but the slot we were assigned was between 1 and 4 and they didn’t arrive until 4:45, which was a lot of waiting around! I believe the previous job had overrun and there was traffic, but knowing there was a big job beforehand I’d have been happier being told upfront that it would likely be after 3pm even.

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A little bit more coordination between the office and the moving team, in terms of timing and delicate furniture information. A pre-sales visit can improve this.

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Survey was not accurate so van that arrived on moving day was not big enough. Rang head office and they said they would get back to me but never did.

Dear Customer, Firstly thank you for your valued custom and for choosing Simply Removals to complete your service. Our customer service department did receive your email and have responded accordingly. As previously advised, we have spoken to our operations department regarding the service and vehicle deployed for your service. We can confirm the agreed removal quote was for 1,200 cubic feet and a vehicle that holds a capacity of 1,200 cubic foot was deployed for your service. We understand from our operations department we completed a second trip to accommodate items that were unable to fit within the first run to ensure the removal was complete. We do apologise, you did not receive a call. We will ensure all staff are reminded of the importance of keeping customers fully updated during their service to ensure a positive experience. We wish you the very best in your new home. Kind Regards Customer Service Team Simply Removals UK

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What was moved was packed up reasonably well. However, my husband who was let the movers in on the day of the move had to leave soon after letting them in and giving them instructions as he had to get to the place we were moving to in time to let them in. I had given instructions over the phone that everything was to be moved apart from furniture but there were lots of things they didn’t move. I’m left having to try and move the items slowly myself or get another removals company. Not happy at all

Dear Customer, we are saddened to hear you have had a negative experience with Simply Removals. Unfortunately we do have to advise it is part of our terms and conditions for person to be present during the service to ensure all parts/ instructions are complete. As you are yet to do so, should you wish to discuss this matter. Please feel free to contact our customer service department to see if we can offer further assistance regarding this issue. We’d like to take this opportunity to thank you for your custom and wish you the very best for the future. Kind Regards Customer Service, Simply Removals

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Simply Removals were on time, super quick and careful with loading. Really efficient and professional. I was delighted how easy it was to organise and how quickly everything was done. I would definitely recommend them

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Keep me in touch with what was happening and when. Regular communication. Removal team were very punctual and flexible to my needs.

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S**t company customer services terrible made loads of calls chasing driver finally turned up at 630 pm not impressed then moaned saying was not told this much stuff I clearly stated when I booked this I was moving from a 2 bed would not recommend they also took unauthorised payment of 150 out my accou

Dear Customer, We are saddened to hear you have had a negative experience with Simply Removals. We do have procedures in place for such delays. Should we have been given the opportunity we would have discussed this further with you. Unfortunately you did not contact our customer service department regarding the above issue so we were unable to discuss this further with you. We’d like to take this opportunity to thank you for your custom and wish you the very best for the future. Kind Regards Customer Service, Simply Removals

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Very professional outfit and efficient movers

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damaged furniture absolutely appalling after care. Do not use this company.

Dear Customer, We are saddened to hear you feel you’ve had a negative experience with Simply Removals. As you have used the service of Simply Removals on previous occasions, we are sure you would agree this is not a usual occurrence. The crux of your complaint was damage to a item whilst in a selected self storage unit. Unfortunately as explained, there is no evidential proof the damage occurred due to negligence of Simply Removal operatives. Damage could have sustained within the months of the item being self stored and unfortunately Simply Removals cannot accept responsibility for damage. We are saddened our response has caused disappointment. However on numerous occasions informed you of our governing board and seeking further advise which has yet to be accepted. We do apologise an alternative response could not being offered with regards to your claim. We wish you the very best in your new home. Kind Regards Simply Removals Customer Service Team

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Worked hard, but time keeping needs to improve and research on the route between properties before hand would help.