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4.6 out of 5.0 based on 152 reviews

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White Horse Surveyors Ltd - South East & Home Counties

White Horse Surveyors is an independent firm of expert surveyors located in Chippenham, Wiltshire.

We operate across the South, South West and West of England, including Bath, Swindon, Hereford, Gloucester and Dudley.

Our practice is regulated by strict codes of conduct and we are regularly updated on industry skills and knowledge.

We are members of the Royal Institution of Chartered Surveyors and provide:

  • HomeBuyer Reports
  • Building Surveys

Your house survey report will help you ensure an easy path to your property purchase.

We pride ourselves on our fast and efficient service, bringing you peace of mind through impartial, expert advice

HomeBuyer Report

The HomeBuyer Report we undertake is sanctioned by the Royal Institution of Chartered Surveyors. This survey type covers the inspection of each element of the property and will identify any major faults with the building. The report will be made available within 5 working days.

You will be informed of any urgent problems that require further, more specialised inspection.

It will also comment on:

  • Damage to timbers
  • Results of damp testing
  • Estimated rebuilding costs for insurance purposes.

The length of time the survey will take depends on the size of the property, and the extent and number of defects found. A 3 bedroom house that is in reasonable condition will usually take 2 hours.

Building Surveys

A Building Survey is a more detailed report on the condition of the property, where all accessible parts of the building will be inspected.

The Building Survey will comment on necessary repair work and the estimated costs of the repairs, and will cover both major and minor defects. This survey includes damp tests, the condition of any damp proofing, damage to timbers, the condition of insulation and drainage, and technical information about the property’s construction.

You will also be recommended any further inspection needed.

White Horse Surveyors Ltd provide house surveys in Bath

Customer Reviews

White Horse Surveyors Ltd - South East & Home Counties

Average service quality  

Average value for money

4.6 out of 5.0 based on 152 reviews

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I would say that the service quality is quite poor, needed to chase them up about 3 times plus few non answared emailes to actually receive the T&C the day before the Survey was already schaduled and needed to chase them again to make the payment so the Survey would not be canceled. Either the Surveyor didn't seem serious enough to give me a call in the next 24 hours after the Survey as they claimed to do, needed to chase this up again. Then I receive the survey with pixelated images which were quite useless, then i asked for the full quality images and they did not have them. Don't really know what I payed £600 for.. I really hope they did not miss anything during the survey as it seems a copy/paste text.

Thank you for your feedback and I am so sorry you have been disappointed with our service. I can confidently say, this is not a reflection of our usual service. If you would like to discuss your situation, please call me on 01249 569015, my kindest regards, Sara – Client Relationship and Marketing Manager.

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No further comments

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Very professional , straight to the point and always helpful.

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Very professional approach, very pleased with the experience

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Poor service - quote should have been with me within 3 working days it is now 5 still no report. I have had to do all that chasing and keep getting told I will get the report...still waiting

Dear Customer, I am so sorry that you are unhappy, this is a real shame as it's not how we usually look after our customers. If you would like to talk it through, please call me direct on 01249 569015 and I will be happy to help. Sara - Head of Client Relationships and Marketing.

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Great communication

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Quick and easy no rush to get our money , report was back the day after

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Very responsive and professional. Very quick to do the survey and report. Did it in 24hours!!

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Excellent service Surveyor called the evening of the survey and ran through the report with us

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Excellent customer service. Great speed and report clear. Made the process very easy for us. Can’t fault them