Kelly Associates

Thank you for your review. I have personally looked into your comments and I can confirm that we were instructed on 4th February and were permitted access by the estate agent on 13th February. Unfortunately, this delay is out of our hands as we can only inspect a property when we are permitted access. We did in fact attempt to gain access sooner but were told that this was not possible. Your report was then issued within 4 working days following the inspection, which we consider reasonable and in line with our terms of engagement. Regarding your follow up query, you simply asked whether the purchase price was a fair reflection, given the condition of the property. The report did in fact answer this query quite succinctly and we did, respond by email reiterating this. Having reviewed your comments we are happy that we provided our usual high level of service, but are sorry that you are not happy.

Dear Customer, All of the team in the office are really quite taken aback by your review. You instructed us to undertake an RICS HomeBuyer Report, which was undertaken and the report was issued within 4 working days, which is in line with our terms of engagement. I understand that you called our office the day after the survey had been undertaken demanded that it be issued immediately. You were very rude to a young member of our admin team, but I am very proud of the professional manner in which she dealt with your abuse. We ask for 5 working days to prepare a report and this is clearly stated when we are instructed. This allows sufficient time for the survey to prepare site notes and photographs then to consider their findings before preparing the final report. In our view, it is not possible to issue professional and considered advice within 24 hrs of completing the inspection as you demanded.