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Customer ratings

4.8 out of 5.0 based on 85 reviews

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Novello Chartered Surveyors (East Midlands)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (East Midlands)

Average service quality  

Average value for money

4.8 out of 5.0 based on 85 reviews

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Really efficient and professional.

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The report was very thorough and they were happy to answer several questions I had.

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Very good communication and very professional. Report very clear to read and understand.

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Service is fast but I didn’t have a solid contact throughout and still don’t have any specific person to ask questions (still ongoing)

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They were very polite and professional from the moment I picked up the phone. They were very quick to contact the estate agent and arrange the survey. They provided the report within the 5 working day promise and followed up with phone calls when it was ready and also when I had time to digest its content. The report itself was detailed and put my mind at rest with the purchase. Would recommend to others.

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Thoughrough and reliable service with quick turnaround times.

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No further comments

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So quick and efficient - didn’t have to organise anything and we had a very comprehensive report emailed to us within the time advised.

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Excellent service, before and after survey was carried out. £190