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Customer ratings

4.8 out of 5.0 based on 85 reviews

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Novello Chartered Surveyors (East Midlands)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (East Midlands)

Average service quality  

Average value for money

4.8 out of 5.0 based on 85 reviews

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We were very pleased with the company we chose to use. They were very informative, courteous and efficient and I would have no hesitation in recommending them.

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Not as of yet - waiting for the report

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Very quick and communicative, ended up having a cancellation so we got an earlier slot which is good

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Polite, helpful staff. Easy to follow payment and also a very quick turnaround for survey results.

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It was stated that we would have the report within 5 working days (a week). The report was issued on the 7th day, at the end of the day. This wasn't a problem, just wanted to highlight that the report wasn't/couldn't be issued early.

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No further comments

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Goldcrest were very good at communicating at all stages of the process and accommodated my special requests regarding my survey. The report was emailed on the date given and is very comprehensive. They called up after to check if I had any questions. Overall, very happy with the service and the price.

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Really prompt the survey was done well within the time stated and was kept informed either by phone or email. Would recommend this company. Very satisfied.

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Very quick report considering the current climate and they were very helpful with questions/enquiries as well.

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Highly recommend using this company.