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Customer ratings

4.6 out of 5.0 based on 113 reviews

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Novello Chartered Surveyors (South East)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South East)

Average service quality  

Average value for money

4.6 out of 5.0 based on 113 reviews

Service quality

Value for money

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We were happy with the service, they were quick to reply and to get us booked in. When the report came back it was thorough and detailed. We were able to easily use it to identify some risks. The report at times felt overly cautious with some elements being considered urgent which we felt probably weren’t, also there were a couple of inconsistencies which we are arranging to speak to the surveyor about. But overall we were happy and the option to follow up and speak to your surveyor makes it simple too resolve any queries!

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No further comments

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Quick to respond to enquiries

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It is a good company, Very punctual, very professional

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Really efficient service, I was able to book a survey for the next week which was amazing considering how busy everyone is working towards the stamp duty holiday deadline.

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They were very friendly and approachable from the very start and helped answer our questions. They also responded very quickly so was happy with the customer service. The lead times were also great and we had a survey booked within a week and a half of contacting them. Great service and very happy customer :-)

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Completely headache free, I didn't need to chase anyone at all and they even gave me follow up phone call to discuss my report further if required. I would definitely use again and recommend.

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They are good and thorough

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Very efficient and good communication throughout the process

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quick easy communication. Initial surveyor got cancelled as he had to self-isolate, but Gold Crest quickly found another appointment for then ext day!